Electronic government (E-Government) is the use of information and communication technology by the government to increase the service to citizens. E-government also could be applied to the legislative and judicative to improve internal efficiency of democratic governance. However, technological, governing and social issues have to tread carefully in order to adopt these phenomena. This study aims to find critical factor that influences e-government adoption. Furthermore, comprehensive analysis base on the bibliometric technic on various resources has been chosen to guide this work. Several dependent variables such as information quality, trust, and system quality also considered relevant were integrated with the unified theory of acceptance and use of technology (UTAUT) constructs as examining variables affecting the adoption of e-government. Finally, this study found a formulation of the conceptual framework on the basis of existing experience and their relationship.

E-government projects provide many advantages and offer benefits to governments and their citizens. Hence, the big issue and challenge for governments are how they can increase citizen adoption. This has resulted in the development of many e-government initiatives that aim to enhance the provision of public services to citizens and improve associations with industry and world business. It is shown that there are critical success factors and barriers in e-government adoption, and technology adoption more generally, which identifies the fact that current e-government adoption models do not adequately explain the needs of citizens. Based on the diagrammatic of a detailed structure of review methodology, existing studies show that national culture, trust, the information system success model, and knowledge services are very crucial issues for citizens regarding new system application in the successful uptake of e-government services. Therefore, this article presents a review of the generic end-user adoption of e-government services based on a theoretical perspective and the Unified Theory of Acceptance and Use Technology model. Furthermore, this article presents a conceptual model as a better foundation for the development of e-government. The findings of this article will contribute to the limited e-government adoption literature available by providing insights into end users’ perceptions of e-government services.

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This article seeks to highlight the prevalent role of electronic participation (e-participation) in the implementation of e-government (EG) and possible approaches in enhancing the application of e-government through the insertion of e-participation module. Previous case studies on e-participation cover definitions and technique of e-participation, applicable strategies to implement e-participation, and the quality of e-participation for top management decision making. Several literature in EG supports the statement that e-participation could improve the quality of public sector governance process. As a result, most developed countries implemented EG projects to enable involvement of citizens in the political decision making process through e-participation. However, this is not the case in most of the developing countries which focus more on improving public sector services rather than e-participation. Among others, there are arguments which focus on the issue of lack of citizen participation in the political process through the Internet. This is particularly true in the context of EG implementation in developing countries whereby the focus is more on e-services rather than eparticipation. Malaysian government has implemented EG, since 1997 under one of the MSC flagships, to deliver information and services in an integrated manner. Malaysian Government Portal or myGovernment performs as a single platform providing information and services related to government agencies. Despite this effort, myGovernment, as evident in other developing nations, also does not place emphasis on e-participation.