A review of the generic end-user adoption of e-government services

Jacob, Deden Witarsyah; Fudzee, Mohd Farhan Md; Salamat, Mohamad Aizi; Herawan, Tutut

doi:10.1177/0020852319861895

Cited by 25 publications

(16 citation statements)

References 69 publications

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“…Moreover, trust [154], especially in the government and in the nature of the perceived quality of the service, are key tools as well [155,159]. The current reality puts us in an unresolved problem of e-government adoption, as the web pages still do not meet the citizens' expectations [150], being the rural inhabitants the least prone to use them [160]. As a result, we believe that the elaboration of studies focused on rural areas has an exponential value and relevance nowadays, since it is essential to take into account the importance of the rural world, more concretely of dairy farms, in the production and supply of the worldwide population.…”

Section: Discussionmentioning

confidence: 99%

“…In spite of that, there still exist critical factors of success, barriers to the adoption of the electronic government and of technology in general, which make clear the fact that the current models do not fulfill the citizen's needs and expectations [149,150]. Related to this situation, we find the scarce involvement of the possible users in the designing process [151].…”

Section: Administration (36 Documents)mentioning

confidence: 97%

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ICT in Rural Areas from the Perspective of Dairy Farming: A Systematic Review

2021

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This study presents a systematic review of 169 papers concerning the ICT (Information and Communication Technologies) related to rural areas, specifically to dairy farms. The objective was to delve into the relationship between dairy farmers and the administrative authorities via e-government, comparing this area to another eight concerning the farmer’s needs and expectations in relation to the ICT in different fields of their business. We observed that areas such as connectivity and digital inclusion are the most covered areas not only at the study level but also at the government level since countries all over the world are trying to develop politics to put an end to the so-called “digital divide,” which affects rural areas more intensely. This is increasing due to the growing technological innovations. The areas of the market, production, financial development, management and counseling, Smart Farming, and Internet of Things have been approached, associated with the ICT in dairy farms, showing in the latter two an increasing number of papers in the last few years. The area of public administration in relation to dairy farms has also been covered, being remarkable the low number of pieces of research concerning the interaction by the farmers, more specifically by dairy farmers, with the public administration, which is surprising due to the new global need and especially in the European Union (EU) of interacting with it telematically by all legal entities. The results show that there are still barriers to the implementation of the electronic government (e-government) since the websites do not meet the user’s expectations. Therefore, this study lays the ground for future research on this area. As a graphical abstract of the contributions of this paper, we present a graphic summary, where the different contributions by areas and expressed in percentage values are shown.

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Section: Discussionmentioning

confidence: 99%

Section: Administration (36 Documents)mentioning

confidence: 97%

ICT in Rural Areas from the Perspective of Dairy Farming: A Systematic Review

2021

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“…These results are closely related to those obtained by [50] based on UTAUT and UMEGA, where it is observed that the nature of the perceived quality of the service and, in addition, the trust in the government are fundamental to determine the intention of use. This situation demonstrates that there are still critical success factors and that the current models do not meet the citizens' needs and expectations [84]. We also have to take into account the poor connection conditions, which hamper the inclusion of the new technologies in their activity [42].…”

Section: Discussionmentioning

confidence: 99%

Factors Affecting e-Government Adoption by Dairy Farmers: A Case Study in the North-West of Spain

Vázquez-López

Pérez

2021

Future Internet

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With the objective of assessing the farmers’ situation regarding the use of the ICT and their relations with the electronic government, a case study consisting in the realization of 34 face-to-face surveys was conducted between February and March 2020 in dairy farms in the region of Galicia (Spain). The sample was selected according to one of the most important online journals in the farming sector at a national level. From the census, we chose those farms considered most representative taking into account the main criteria: the level of PAC (Common Agrarian Politics) subsidies and milk production (litres/cow and year). The results show that the majority of the farmers used the internet, but on many an occasion, they were discontented in relation to the poor connection quality in their farms. In regard to the use of the electronic government for procedures related to their farms, many of them were able to perform them through the government website; however, there were procedures which the users defined as “complex” and which had to be outsourced to authorised entities. The results also show that the farmers do want to employ the e-government, mainly because of the time and cost saving; however, the current web pages do not meet the users’ expectations. Finally, this situation, applied to a region placed among the 10 most productive regions of milk, is comparable to what happens in other regions.

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“…Moreover, if there are patients who are positive for Covid-19, special isolation is needed to reduce the possibility of transmission (Niud & Fu, 2020;Hellewell et al, 2020) In recording positive data on the Covid-19 case, the government certainly needs technology to store this data to be used as information. Therefore, the role of information systems is needed in this case (Berlilana et al, 2018;Jacob et al, 2019). To assist the role of the government in determining optimal policies and information systems, various media is needed that make the Covid-19 information center accessible to the wider community (Shiferaw et al, 2017).…”

Section: Introductionmentioning

confidence: 99%

Monitoring Information System of Covid-19 Cases in Dago, Bandung, Indonesia

Soegoto

Setiawan

Baihaqi

et al. 2021

JER is an international, peer-reviewed journal that publishes f

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The Orang Dalam Pengawasan (ODP) and Pasien Dalam Pegawasan (PDP) Covid-19 monitoring system in the Health Service task force in Dago area is a system that monitors and records people who are indicated to be affected by the Covid-19 disease. Orang dalam Pengawasan means “people under monitoring” in Bahasa Indonesia while Pasien dalam Pegawasan means “patients under surveillance”. To support the ODP and PDP Covid-19 monitoring system, an application is needed that can assist in the monitoring process in the Health Office task force in the Dago area through the utilization of Android-based technology. This research aims to help the task force not be late in reporting the number of ODP and PDP to the Government of West Java Province. Moreover, it also aims to avoid differences for data between the public health center and the Health Service task force in the Dago area so that the results of this study are in the form of information about the total findings and monitoring of ODP and PDP Covid-19 every day through the Android application. This research used a descriptive qualitative method. The results show that the application could help the task force in reporting the number of ODP and PDP to West Java Province. In the ongoing system, when carrying out the monitoring process, the task force always contacts the health centers in Dago via telephone or WhatsApp for the data collection and reporting process to not be well computerized. It causes delays in reporting data to West Java Province. Problems also occurred with the amount of data due to the absence of a data closing system, which resulted in reports on the number of daily ODP and PDP Covid-19 data that were always differences between the public health center and the Health Office. In conclusion, this information system could help the reporting process.

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A review of the generic end-user adoption of e-government services

Cited by 25 publications

References 69 publications

ICT in Rural Areas from the Perspective of Dairy Farming: A Systematic Review

ICT in Rural Areas from the Perspective of Dairy Farming: A Systematic Review

Factors Affecting e-Government Adoption by Dairy Farmers: A Case Study in the North-West of Spain

Monitoring Information System of Covid-19 Cases in Dago, Bandung, Indonesia

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