Modified-Kansei engineering for the quality of logistics services during the Covid-19 pandemic: Evidence from Indonesia

Masudin, Ilyas; Restuputri, Dian Palupi; Indriani, Tri Ratna; Lau, Evan; Widayat, Widayat

doi:10.1080/23311916.2022.2064588

Cited by 3 publications

(1 citation statement)

References 83 publications

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“…Following Masudin et al [72], we next evaluate the model fit results based on three statistical criteria, including, standardized root mean square residual (SRMR), the normed fit index (NFI), and the three fit models for bootstrappedbased statistics (d-ULS, d_G, and chi-square). The results are presented in Table 8.…”

Section: Structural Model Analysis (Inner Model)mentioning

confidence: 99%

Key Determinants of Student Satisfaction in Online Learning During COVID-19: Evidence From Vietnamese Students

Thanh,

Trang,

Minh

et al. 2024

Human Behavior and Emerging Technologies

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The adoption of online learning modalities has increasingly become prevalent, particularly with the advent of COVID-19, aiming to ensure student access to learning materials. This significant shift towards offering online educational formats compels educational institutions to alter their approach and develop curricula to guarantee an optimal student experience and satisfaction within the online environment. The aim of this research is to comprehensively examine the key factors that significantly impact the satisfaction of undergraduate students with online learning in Vietnamese universities. The quantitative research methodology was implemented through the collection of surveys from a total of 437 Vietnamese students. Utilizing the PLS-SEM statistical approach, the findings reveal that technology, communication, course, outcome, and motivation for learning have significant positive influences on students’ satisfaction with online education during the COVID-19 pandemic, while the effect of instructors’ attitude and the sudden change from traditional to online classes have been found with as nonsignificant. Valuable implications and practical recommendations are suggested for educational organizations and institutions in Vietnam to enhance specific activities that promote students’ satisfaction with online learning and improve teaching methods provided by instructors.

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Section: Structural Model Analysis (Inner Model)mentioning

confidence: 99%

Key Determinants of Student Satisfaction in Online Learning During COVID-19: Evidence From Vietnamese Students

Thanh,

Trang,

Minh

et al. 2024

Human Behavior and Emerging Technologies

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Systematic Review of Kansei Engineering Method Developments in the Design Field

Hakim,

Suhardi,

Laksono

et al. 2024

J. Optimasi Sist. Ind.

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Kansei engineering is a critical method for designing products that meet functionality, usability, and pleasurability, essential elements for business success. Despite its significance, there is limited understanding of how this method has evolved in recent years. This study aims to analyze the development of Kansei Engineering research from 2018 to 2022 using the Scopus database. The research methodology involved stages of identification, screening, filtering, and inclusion, resulting in 41 articles for detailed analysis out of an initial 215. The results indicate that 85% of Kansei Engineering research focuses on tangible products, with 83% categorized as type 1 studies, and 56% not integrating other methods. Additionally, 88% of the studies use only Kansei words, and 41% visualize design results as 3D images, with 95% not considering unique aspects. is dominance of tangible product design and the lack of integration with other methods suggest a need for diversification in research approaches. Furthermore, the high reliance on Kansei words and 3D visualizations points to a potential area for innovation and expansion in research techniques. This review highlights a significant research gap in Kansei Engineering studies, emphasizing the need for more diversified approaches. By identifying these gaps, the study provides a clear direction for future research, recommending that Kansei Engineering should explore beyond the predominant trends and consider integrating with other methods and unique aspects. This can enhance the method's application in industrial engineering and lead to more comprehensive and innovative product designs. Future research should aim to fill these gaps, ensuring that Kansei Engineering continues to evolve and contribute effectively to the field of product design and development.

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Investigating the transformative effect of technological and service innovations on postal sector adaptability during the pandemic Disruption in India

Saha,

Sarma

2024

Int. J. Innov.

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Purpose: This study aims to investigate the inventive adjustments that have been made to provide uninterrupted delivery services by the postal sector amidst the COVID-19 pandemic. Design/methodology/approach: This is an empirical study on the primary data collected from 354 postal users who use the services during and after pandemic disruption. This study uses regression, partial least square structural modeling and correlation to find out the relationship between dependent and independent variables. Originality/Value: This paper presents an empirical study that examines the determinants of innovation impacting customer satisfaction among postal users in India during the pandemic disruption, addressing the dearth of previous empirical research on the adaptability of the postal system in this context. The results of our study can help the postal sector create more effective strategies for utilizing cutting-edge logistics technology, enabling them to change into delivery service providers that are innovation-driven. Findings: The postal sector incorporates both service and technological innovation. The study also includes the other two constructs of logistics efficiency and customer satisfaction. Both service and technological innovation have a significant impact on customer satisfaction; however, service innovation is found to be the reason behind the survivability of the postal sector during the pandemic disruptive environment. Logistics efficiency positively affects customer satisfaction. However, logistics efficiency partially mediates the relationship between innovation and customer satisfaction. Overall, postal customers' satisfaction improves when innovation and logistics efficiency are present. Theoretical/methodological Contributions: This study connects innovation with logistics efficiency and customer satisfaction in the context of Indian postal system and their adaptability during COVID-19 Social/management Contributions: The impact of innovation on logistical efficiency and consumer perception can be better understood with the help of this study. This can then be used to formulate or adjust strategies to boost the India Post’s revenues and productivity.

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Modified-Kansei engineering for the quality of logistics services during the Covid-19 pandemic: Evidence from Indonesia

Cited by 3 publications

References 83 publications

Key Determinants of Student Satisfaction in Online Learning During COVID-19: Evidence From Vietnamese Students

Key Determinants of Student Satisfaction in Online Learning During COVID-19: Evidence From Vietnamese Students

Systematic Review of Kansei Engineering Method Developments in the Design Field

Investigating the transformative effect of technological and service innovations on postal sector adaptability during the pandemic Disruption in India

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