Moral Repair in the Workplace: A Qualitative Investigation and Inductive Model

Goodstein, Jerry; Butterfield, Ken; Neale, Nathan Robert

doi:10.1007/s10551-015-2593-5

Cited by 32 publications

(33 citation statements)

References 63 publications

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“…Compensation, as a recovery approach, can be monetary, or involve the transfer of something of intrinsic value to the affected party (Goodstein et al, 2016). Compensation, as a recovery approach, can be monetary, or involve the transfer of something of intrinsic value to the affected party (Goodstein et al, 2016).…”

Section: Competence Based Recovery Approaches: Compensation Apologiementioning

confidence: 99%

An Empirical Examination of Organisational Trust Recovery: Influences and Implications

Kharouf

Lund

2018

European Management Review

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Building trust between organizations and their customers has attracted considerable academic research attention. However, research into the trust recovery process, following a trust violation has occurred is limited in comparison. This study investigates the trust recovery process by examining six recovery approaches which organizations can employ to repair trust. Six trust recovery approaches were first examined using canonical correlation. Our research investigates the impact of these six trust recovery approaches following two different types (integrity and competence) of trust violations. We assessed the influence of these approaches on customer loyalty, satisfaction and perceptions of organizational trustworthiness using structural equation modelling. Results suggest that apology and denial are the most effective approaches to repairing trust, and that the effect of these recovery approaches on customer satisfaction and loyalty are mediated by organizational trustworthiness.

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Section: Competence Based Recovery Approaches: Compensation Apologiementioning

confidence: 99%

An Empirical Examination of Organisational Trust Recovery: Influences and Implications

Kharouf

Lund

2018

European Management Review

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“…Fair outcomes and treatment, via the receipt of respect and informational justice (Bies, ), reflect distributive and interactional justice, respectively. Informational justice may also facilitate fairness perceptions as it assists the offender in making amends through “direct, open, honest, positive, and constructive” (Goodstein, Butterfield, & Neale, , p. 30) communication, thereby fostering empathy between offenders and victims and their respectful treatment of each other (Harris et al, ).…”

Section: Justice and Restorative Justicementioning

confidence: 99%

Section: (In)justice Attributions and Emotionsmentioning

confidence: 99%

“…The emotions of shame and guilt could foster healing by encouraging offenders to apologize for their actions (Goodstein et al, ; Petrucci, ). For instance, making amends is especially likely when offenders make internal attributions for the harm they perpetrated and perceive that they treated the victim in a procedurally or interactionally unfair manner (Goodstein et al, ). The making of an apology can then further the reintegration of the offender by fostering a positive offender–victim interaction and allowing the offender to see the action as not part of his or her self (Petrucci, ).…”

Section: (In)justice Attributions and Emotionsmentioning

confidence: 99%

“…For instance, stigmatizing shaming may not enable offenders to participate effectively in the decisionmaking process thereby fostering procedural and distributive injustice (Bradt, Vettenburg, & Roose, 2007;Kenney & Clairmont, 2009). Even though this injustice could then undermine reintegration by reducing pride in one's group and lowering feelings of self-worth (Tyler, Degoey, & Smith, 1996;Tzafrir & Hareli, 2009), it may also motivate the individual to repair relationships (Goodstein et al, 2016).…”

Section: Injustice and Restorative Justicementioning

confidence: 99%

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Understanding shame:Examining how justice and emotions operate in the context of restorative justice

Scheuerman

2018

Sociology Compass

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An essential element of the restorative justice process is engagement in emotional healing, which is made possible via the ways in which offenders manage shame. Effective shame management depends in part on the operation of justice principles. While research has examined justice and the importance of emotions in facilitating the restorative justice process, further investigation is necessary to understand how various types of justice affect emotions and facilitate the restoration of offenders. This article provides an overview of major findings regarding the relationship between justice, attributions, and emotions and how these findings relate to restorative justice. Implications for research in restorative justice are also discussed.

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Perceptions on the Causes of Individual and Fraudulent Co-offending: Views of Forensic Accountants

Akkeren

Buckby

2015

J Bus Ethics

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Moral Repair in the Workplace: A Qualitative Investigation and Inductive Model

Cited by 32 publications

References 63 publications

An Empirical Examination of Organisational Trust Recovery: Influences and Implications

An Empirical Examination of Organisational Trust Recovery: Influences and Implications

Understanding shame:Examining how justice and emotions operate in the context of restorative justice

Perceptions on the Causes of Individual and Fraudulent Co-offending: Views of Forensic Accountants

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