Moving from performance measurement to performance management

Amaratunga, Rdg; Baldry, David

doi:10.1108/02632770210426701

Cited by 224 publications

(191 citation statements)

References 13 publications

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“…Average MAPE (%) DMUs Average MAPE (%) DMU 1 0.9462 DMU 11 1.4125 DMU 2 0.7709 DMU 12 1.227 DMU 3 0.27 DMU 13 0.6516 DMU 4 1.2972 DMU 14 2.742 DMU 5 1.983 DMU 15 0.384 DMU 6 0.505 DMU 16 0.469 DMU 7 1.263 DMU 17 1.083 DMU 8 1.4853 DMU 18 1.65 DMU 9 2.662 DMU 19 0.588 DMU 10 3.0697…”

Section: Dmusmentioning

confidence: 99%

“…Performance management emphasizes more focus on enhancing logistics connectivity in conjunction with greater trade facilitation by interconnecting all modes of transport to offer seamless travel, better lead times, less congestion, more job opportunities, greater movement of goods and an economic stimulus package. To curtail logistics activity, there will be a need to highlight the immense benefits of investing in sustainable logistics growth, which will bring forth the right combination of economic and environmental benefits [8].…”

Section: Performance Managementmentioning

confidence: 99%

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A Grey Forecasting Approach for the Sustainability Performance of Logistics Companies

Wang

2016

Sustainability

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Abstract:Logistics plays an important role in globalized companies and contributes to the development of foreign trade. A large number of external conditions, such as recession and inflation, affect logistics. Therefore, managers should find ways to improve operational performance, enabling them to increase efficiency while considering environmental sustainability due to the industry's large scale of energy consumption. Based on data collected from the financial reports of top global logistics companies, this study uses a DEA model to calculate corporate efficiency by implementing a Grey forecasting approach to forecast future sustainability values. Consequently, the study addresses the problem of how to enhance operational performance while accounting for the impact of external conditions. This research can help logistics companies develop operation strategies in the future that will enhance their competitiveness vis-à-vis rivals in a time of global economic volatility.

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Section: Dmusmentioning

confidence: 99%

Section: Performance Managementmentioning

confidence: 99%

A Grey Forecasting Approach for the Sustainability Performance of Logistics Companies

Wang

2016

Sustainability

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“…In either case, measuring performance is an essential activity as it provides necessary information to decision makers who are then able to carry out regulatory or corrective actions. Considering this, information derived from performance measures should support decisions and actions on priority and target settings and resource allocation (Amaratunga & Baldry, 2002).…”

Section: Literature Reviewmentioning

confidence: 99%

Analysis of the interplay between knowledge and performance management in industrial clusters

Lima

Carpinetti

2012

Knowledge Management Research & Practice

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The concept of industrial clustering has been studied in-depth by policy makers and researchers from many fields, mainly due to the competitive advantages it may bring to regional economies. Companies often take part in collaborative initiatives with local partners while also taking advantage of knowledge spillovers to benefit from locating in a cluster. Thus, Knowledge Management (KM) and Performance Management (PM) have become relevant topics for policy makers and cluster associations when undertaking collaborative initiatives. Taking this into account, this paper aims to explore the interplay between both topics using a case study conducted in a collaborative network formed within a cluster. The results show that KM should be acknowledged as a formal area of cluster management so that PM practices can support knowledge-oriented initiatives and therefore make better use of the new knowledge created. Furthermore, tacit and explicit knowledge resulting from PM practices needs to be stored and disseminated throughout the cluster as a way of improving managerial practices and regional strategic direction.

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“…In addition, [2,3] described performance measurement as a process of assessing progress towards achieving pre-determined goals and including the following:…”

Section: Performance Measurementmentioning

confidence: 99%

“…The need of performance measurement in facilities management is to have guidance in decision making by the management [2,3].…”

Section: Performance Measurementmentioning

confidence: 99%

Operation And Maintenance In Facilities Management Practices: A Gap Analysis In Malaysia

Zawawi¹,

Khalid²,

Ahmad³

et al. 2016

MATEC Web Conf.

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Abstract. Facilities management in Malaysia has started as early as 1990s during the development of mega projects such as Putrajaya in 1999 [8, 9]. During this period, Malaysia was introduced to an integrated property management and maintenance services known as facilities management. However, its implementation according to the standard practice is still being disputed. The purpose of facilities management standard practices is to provide the facility management profession with a leading reference on facilities management activities and standards. Therefore, the determination of how far the gap in FM current practice is essential to help our FM industry. Thus, the aim of this study is to establish the gap between the current practices and the standard practices and also how far the gap should be satisfied. A set of questionnaire was designed upon literature and previous research done to gather the required information. The study is subjected to FM organizations in private sectors and only the personnel at management level are assessed. There were certified that most of the practices that assessed by means of gap analysis had an acceptable result which the gap between the current practices and the standard practices are not too far.

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Moving from performance measurement to performance management

Cited by 224 publications

References 13 publications

A Grey Forecasting Approach for the Sustainability Performance of Logistics Companies

A Grey Forecasting Approach for the Sustainability Performance of Logistics Companies

Analysis of the interplay between knowledge and performance management in industrial clusters

Operation And Maintenance In Facilities Management Practices: A Gap Analysis In Malaysia

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