“…Although students in online and face-to-face courses seek similar outcomes and may receive comparable grades (Cooper 2001;Drago, Peltier, and Schibrowski 2002;John-son, Aragon, and Shaik 2000;Soong et al 2001;Weber and Lennon 2007), students who take courses that are not delivered face-to-face tend to be more concerned with the course outcome than the process used to achieve it (Kolb and Fry 1975). Though students in courses delivered traditionally and online both tend to view access to the instructor as an important factor in facilitating a positive learning experience (Corston and Coleman 1996;Gefen and Straub 1997;Marks, Sibley, and Arbaugh 2005;Sweeney and Ingram 2001), online students still tend to desire professor interaction, but the interaction is often more limited to what is required to reach a desired outcome such as improving their grade or receiving additional points on an assignment (Cooper 2001;Johnson, Aragon, and Shaik 2000).…”