The sustainable development of cloud service providers (CSPs) is a significant multiple criteria decision making (MCDM) problem, involving the intrinsic relations among multiple alternatives, (quantitative and qualitative) decision criteria and decision-experts for the selection of trustworthy CSPs. Most existing MCDM methods for CSP selection incorporated only one normalization technique in benefit and cost criteria, which would mislead the decision results and limit the applications of these methods. In addition, these methods did not consider the reliability of information given by decision-makers. Given these research gaps, this study introduces a Z-number-based double normalization-based multiple aggregation (DNMA) method to tackle quantitative and qualitative criteria in forms of benefit, cost, and target types for sustainable CSP development. We extend the original DNMA method to the Z-number environment to handle the uncertain and unreliability information of decision-makers. To make trade-offs between normalized criteria values, we develop a Gini-coefficient based weighting method to replace the mean-square-based weighting method used in the original DNMA method to enhance the applicability and isotonicity of the DNMA method. A case study is conducted to demonstrate the effectiveness of the proposed method. Furthermore, comparative analysis and sensitivity analysis are implemented to test the stability and applicability of the proposed method.Sustainability 2020, 12, 3410 2 of 17 future generations to meet their own needs" [2]. Sustainability requires sustainable business practices. For doing so, information systems play an important role in the organization transition towards sustainability initiatives. The sustainable information systems have been considered as an opportunity for organizations to improve productivity, reduce costs, and increase profitability [3]. The flexible, elastic and agile nature of cloud computing provides an opportunity for governmental, academic and business organizations to consider migrating their existing applications to cloud environments to make their business processes agile with minimal cost and management effort [4]. Due to the increase in the number of cloud service providers (CSPs) offering functionally similar cloud services with varying cost, features and quality, it becomes extremely complex and burdensome to select a dependable, scalable, sustainable and high cost-effective cloud service for consumers to fulfil and satisfy their requirements and business strategies. There is a pressing need of comprehensive techniques to help them for the sustainable CSP development [5,6].Sustainable CSP development can be formulated as a multicriteria decision-making (MCDM) problem [5]. It involves the intrinsic relations among multiple alternatives, (quantitative and qualitative) decision criteria and experts for selecting the trustworthy CSPs. Moreover, the CSP evaluation data often involves uncertain, unreliability, multi-scale and imprecise weights of quality of service (QoS)...