Multi-Item Stakeholder Based Scale to Measure CSR in the Banking Industry

Fatma, Mobin; Rahman, Zillur; Khan, Imran

doi:10.1016/j.ism.2014.06.001

Cited by 106 publications

(125 citation statements)

References 74 publications

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“…The questionnaire measures were regarding CSR, organizational identification, creative self-efficacy, and creative performance. CSR has been assessed by adopting the scale of Fatma [74]. This scale contained a total of 17 items, which are further categorized in five sub-dimensions of CSR.…”

Section: Methodsmentioning

confidence: 99%

“…Organizational identification mediates the relationship between CSR and creative performance, generating the moderating effect of creative self-efficacy. The Fatma [74] scale, which contains 17 items in total, has been adopted in this research. It is further categorized into five sub-dimensions of CSR.…”

Section: Conceptual Model and Hypotheses Developmentmentioning

confidence: 99%

“…Bauman and Skitka [80] argue that CSR is a good precursor to stronger OID among employees through raising the perceived organizational attractiveness and status expressed by outsiders, which leads to an increased sense of belongingness and affiliation within the organization. Ultimately, well-built The Fatma [74] scale, which contains 17 items in total, has been adopted in this research. It is further categorized into five sub-dimensions of CSR.…”

Section: Csr and Oidmentioning

confidence: 99%

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The Organizational Identification Perspective of CSR on Creative Performance: The Moderating Role of Creative Self-Efficacy

2017

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Abstract:Corporate social responsibility (CSR) is an emerging and fast-growing concept for both academic research and organizations. In recent years, the far-reaching influence of CSR practices on stakeholders has made both researchers and practitioners pay heed to this dimension. Employees are one of the most important stakeholders influenced by CSR practices. CSR brings in many ideas, concepts, and techniques. In the past, different antecedents and consequences of corporate social responsibility have been studied, but there is still a deficit in regard to whether employee creative performance is an outcome of corporate social responsibility, and the interlinked variables that might enhance this relationship. The main objective of this study is to examine how CSR practices enhance employee performances within the organization, and which other variables may enhance this relationship. The literature suggests that employees who value CSR campaigns and other practices identify with their company to a greater degree, work with more devotion and loyalty, and show more creativity in their work performance. In this study, organizational identification has been taken as the mediator, and creative self-efficacy has been taken as the moderator. The hypotheses were tested within the sample of companies engaging in CSR practices in Pakistan. A questionnaire survey was conducted using simple random sampling. Simple linear regression, hierarchical regression, and Barron and Kenny tests were applied through SPSS (Statistical Package for the Social Science) for data analysis, and results were found according to the proposed model of the study.

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Section: Methodsmentioning

confidence: 99%

Section: Conceptual Model and Hypotheses Developmentmentioning

confidence: 99%

Section: Csr and Oidmentioning

confidence: 99%

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The Organizational Identification Perspective of CSR on Creative Performance: The Moderating Role of Creative Self-Efficacy

2017

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“…Gambling industry was no different from other industries ( [61]), such as banking [60]. In sum, CSR was a term without much consensus in its definition.…”

Section: Stakeholder Theorymentioning

confidence: 99%

“…As the stakeholder perspective was receiving more attention in the literature [38,59,60], numerous researchers attempted to identify the dimensions of CSR [38]. Gambling industry was no different from other industries ( [61]), such as banking [60].…”

Section: Stakeholder Theorymentioning

confidence: 99%

Measuring Corporate Social Responsibility in Gambling Industry: Multi-Items Stakeholder Based Scales

et al. 2017

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Macau gambling companies included Corporate Social Responsibility (CSR) information in their annual reports and websites as a marketing tool. Responsible Gambling (RG) had been a recurring issue in Macau's chief executive report since 2007 and in many of the major gambling operators' annual report. The purpose of this study was to develop a measurement scale on CSR activities in Macau. Items on the measurement scale were based on qualitative research with data collected from employees in Macau's gambling industry and academic literature. First and Second Order confirmatory factor analysis (CFA) were used to verify the reliability and validity of the measurement scale. The results of this study were satisfactory and were supported by empirical evidence. This study provided recommendations to gambling stakeholders, including practitioners, government officers, customers and shareholders, and implications to promote CSR practice in Macau gambling industry.

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Corporate social responsibility in Indian banking sector: A moderated‐mediation approach linking corporate social responsibility to purchase intention

Hurrah,

Dar,

Gulzar

2023

Bus Strat Dev

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This paper aims to empirically examine the effect of corporate social responsibility (CSR) practices on the purchase intention of Indian banking customers. It also investigates the conditional indirect effect on purchase intention via customer trust. The data were collected using a questionnaire from 324 customers having bank accounts either in state bank of India or housing development finance corporation Bank. Conformity factor analysis was used to assure the reliability and validity of all constructs; structural equation modeling was used to testify the proposed hypotheses. This study reveals important findings first, CSR practices have a significant effect on purchase intention and customer trust; second, CSR awareness significantly moderates CSR and purchase intention relationship; and finally, the relationship between CSR and purchase intention (PI) via customer trust (CT) is significant using moderated mediation model. This study has been carried out using a sample of customers from the service industry, that is, state bank of India and housing development finance corporation banks. Similar analyses can also be conducted in other sectors of the economy. This study adds to the scarce literature on moderating role of corporate social responsibility awareness and the conditional indirect effect of CSR on purchase intention through customer trust.

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Multi-Item Stakeholder Based Scale to Measure CSR in the Banking Industry

Cited by 106 publications

References 74 publications

The Organizational Identification Perspective of CSR on Creative Performance: The Moderating Role of Creative Self-Efficacy

The Organizational Identification Perspective of CSR on Creative Performance: The Moderating Role of Creative Self-Efficacy

Measuring Corporate Social Responsibility in Gambling Industry: Multi-Items Stakeholder Based Scales

Corporate social responsibility in Indian banking sector: A moderated‐mediation approach linking corporate social responsibility to purchase intention

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