Multi-sided marketplaces and the transformation of retail: A service systems perspective

Hänninen, Mikko; Mitronen, Lasse; Kwan, Stephen K.

doi:10.1016/j.jretconser.2019.04.015

Cited by 68 publications

(45 citation statements)

References 48 publications

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“…Likewise, several studies underline the important impacts of online services in achieving digitalisation (e.g. Borangiu et al 2019;Hänninen et al 2019;Scupola 2018). In addition, the World Bank's Digital Business Adoption Index outlines digital business adoption required to improve digitalisation and increase productivity and business growth.…”

Section: Ict Usage and Adoptionmentioning

confidence: 99%

Modelling the Asymmetrical Relationships between Digitalisation and Sustainable Competitiveness: A Cross-Country Configurational Analysis

2020

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Sustainable competitiveness (SC) encourages nations not only to meet the needs of the current generation but also to sustain or even expand national wealth in the future without depleting natural and social capital. Drawing on complexity theory, we used a configurational approach to identify under what necessary and sufficient conditions, digitalisation contributes to achieve higher SC. Shifting attention from net effects to configuration analysis improves our understanding of cross-national differences in sustainability by exploring how the digitalisation factors combine to strengthen SC power across countries. To address the complexity of this configuration, we have incorporated fsQCA and NCA techniques in the modelling of high and low levels of sustainable competitiveness recipes. Analysis of data from 127 countries advanced our perception of how access to ICT infrastructures and capabilities, combined with the adoption and usage of ICT could result in different degrees of sustainable competitiveness. Theoretically, this study contributes to the literature on digitalisation and national sustainability; and it can practically act as a guideline for policymakers to understand the complex interactions and causal configurations of digitalisation factors on sustainability.

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Section: Ict Usage and Adoptionmentioning

confidence: 99%

Modelling the Asymmetrical Relationships between Digitalisation and Sustainable Competitiveness: A Cross-Country Configurational Analysis

2020

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“…The role of e-commerce and mobile technology are thus ever pervasive in society, and virtually all retailers have now developed some sort of digital offering (Reinartz, Wiegand, and Imschloss 2019). At the same time, we are seeing large trends continue to shape the retail sector, such as the multi-faceted integration of the service system, from the supply chain to the customer experience (Hänninen, Mitronen, and Kwan 2019), as well as the increasing use of customer data and customer insight to fuel retail businesses (Bradlow et al 2017). The digital transformation of retail has, in effect, had a major impact on the retail sector, and on the prevailing theories, and empirical approaches used to examine retailing (Reinartz, Wiegand, and Imschloss 2019).…”

Section: Conceptual Backgroundmentioning

confidence: 99%

“…This era also marked the transformation of Amazon from an online book retailer to a marketplace hosting many product categories, i.e., a platform business model (e.g. Hänninen, Mitronen, and Kwan 2019). Here, many retail chains, like H&M and Zara, also continued their rapid international expansion, while some retailers, like Walmart, Tesco and Carrefour, struggled with their global expansion as many local retail concepts and competition continued to prevail.…”

Section: -2004mentioning

confidence: 99%

From the store to omnichannel retail: looking back over three decades of research

Hänninen

Kwan

Mitronen

2020

The International Review of Retail, Distribution and Consumer R

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The retail sector has gone through major changes over the past three decades. These changes have been made possible by advances in information and communications technology that have enabled new business models, communication tools, technologies, and supply-chain practices to emerge and shape the behavior of actors across the retail value chain. For example, from its initial incarnation as only a separate, albeit small, channel in the retail and marketing mix, e-commerce is now a critical part of a firm's multi-and omnichannel strategy. In this paper, we synthesize current knowledge drawn from academic retail literature and discuss potential directions for future research. This study contributes to research by developing five research propositions, based on our literature review, to guide researchers to better grasp the technological and digital developments across the retail sector over the next decade or so.

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“…Retail has become increasingly data-driven during the past few decades (Savastano et al 2019), as new digital retail channels (Hänninen, Mitronen, and Kwan 2019) and technologies (Grewal, Roggeveen, and Nordfält 2017), now challenge incumbent retailers worldwide. This increased digitalisation of retail has enabled retailers to aggregate data from across the retail value chain to better and more efficiently understand customer needs, wants and expectations (Evans and Kitchin 2018).…”

Section: Introductionmentioning

confidence: 99%

Information standards in retailing? A review and future outlook

Hänninen

Luoma

Mitronen

2020

The International Review of Retail, Distribution and Consumer R

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As a result of the ongoing digitalization of retailing, we are now seeing increasing interest from actors in the retail value chain to redefine the information standards and protocols through which manufacturers, wholesalers and retailers collaborate and share supply and demand-side data. The purpose of this study is to understand the role of information standards in the retail value chain and the implications that increased standardization has on the sector. Our findings illuminate the strategic implications of information standards on consolidation, competition, and collaboration in the retail value chain, including their potential benefits and drawbacks. We argue that retailers face a risk that rather than a 'global' standard for information exchange emerging, adopted by a majority of leading retailers worldwide, and spearheaded by global standardsetting bodies, as well as consultants and technology providers, several 'local' information standards may emerge which only ensure the interoperability of particular transaction partners. As such, managers of organisations operating across the retail value chain need to be aware of how both 'global' or 'local' information standards may represent a two-bladed sword. This conceptual study is one of the first studies to consider the strategic, sector-level implications of information standards in the specific context of the retail sector.

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Multi-sided marketplaces and the transformation of retail: A service systems perspective

Cited by 68 publications

References 48 publications

Modelling the Asymmetrical Relationships between Digitalisation and Sustainable Competitiveness: A Cross-Country Configurational Analysis

Modelling the Asymmetrical Relationships between Digitalisation and Sustainable Competitiveness: A Cross-Country Configurational Analysis

From the store to omnichannel retail: looking back over three decades of research

Information standards in retailing? A review and future outlook

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