National culture, organisational culture, total quality management implementation, and performance: an empirical investigation

Aziz, RZ Abdul; Morita, Hiroshi

doi:10.1504/ijpqm.2016.078883

Cited by 6 publications

(2 citation statements)

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“…, 2015). Different values, artifacts, and symbols usher disparate approaches to quality management (Aziz and Morita, 2016), which relies on the internal or external orientation inspiring strategic decisions, as well as on the focus on control or flexibility that shapes management actions (Alofan et al. , 2020).…”

Section: Research Findingsmentioning

confidence: 99%

“…The assumption that it is not possible to articulate a definitive relationship between organizational culture and quality management underpins the red cluster (Gambi et al, 2015). Different values, artifacts, and symbols usher disparate approaches to quality management (Aziz and Morita, 2016), which relies on the internal or external orientation inspiring strategic decisions, as well as on the focus on control or flexibility that shapes management actions (Alofan et al, 2020). A balanced combination of heterogeneous cultural approaches is needed to set the conditions for a fully-fledged implementation of quality management practices (Buhumaid, 2022).…”

Section: The Red Cluster-aligning Culture and Quality Managementmentioning

confidence: 99%

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The secret ingredient? Uncovering the effect of organizational culture on quality management: a literature review

Palumbo

Douglas²

2023

IJQRM

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PurposeAlthough the debate about the interplay between quality management and organizational culture is long established, extant knowledge about their link is not consistent. This article attempts to fill such a gap by integrating current perspectives and insights through a literature review.Design/methodology/approachA domain-based literature review has been conducted, which followed the Scientific Procedures and Rationales for Systematic Literature Reviews. The knowledge core consisted of 76 items, which were analysed through bibliographic coupling and co-citation analysis. An interpretive approach was taken to articulate the study findings.FindingsThe current scholarly debate unfolds through four research streams, which emphasize the need for joint optimizing quality management and organizational culture embracing a longitudinal perspective. Similarly, the theoretical roots inspiring reviewed contributions are distributed in four clusters, which rely on the assumption that organizational excellence derives from the harmonization of quality management and organizational culture.Practical implicationsQuality management necessitates a supportive organizational culture to set the ground for excellence. At the same time, it modifies the inner traits of the organizational culture. Such cultural changes should be carefully handled to ensure a dependable quality orientation. Achieving organizational excellence involves mastering the interplay between quality management and organizational culture.Originality/valueThis article delivers an unprecedented systematization of the scientific literature. It identifies the main research streams through which the debate on quality management and culture evolves, shedding light on the main conceptual roots inspiring recent scholarly advancements. Alongside overcoming the fragmentation of the extant debate, this review enables the envisioning of an agenda for further developments.

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Section: Research Findingsmentioning

confidence: 99%