National skill-creation systems and career paths for service workers: hotels in the United States, Germany and the United Kingdom

Finegold, David; Wagner, Karin; Mason, Geoff

doi:10.1080/095851900339738

Cited by 45 publications

(50 citation statements)

References 9 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…However, there is some evidence of cross-national variation in service m anagem ent practices. For example, Finegold et al (2000) found that Germ an hotels adopted m ore job rota tion and had lower employee turnover than hotels in the U nited Kingdom and U nited States, while Shire et al (2002) and Doellgast (2008) found that Germ an call centers designed jobs m ore broadly and m onitored employees less intensively than call centers in the U nited Kingdom and U nited States.…”

Section: Previous Researchmentioning

confidence: 99%

The Effects of National Institutions and Collective Bargaining Arrangements on Job Quality in Front-Line Service Workplaces

Doellgast¹,

Holtgrewe²,

Deery³

2009

ILR Review

View full text Add to dashboard Cite

This paper analyzes the relationships among national institutions, collective bargaining arrangements, and job quality in call center workplaces, using establishment-level survey data obtained in 2003–2006 in five European coordinated market economies (CMEs) (Austria, Denmark, France, Germany, and Sweden) and three liberal market economies (LMEs) (Canada, the United States, and the United Kingdom). Overall, the authors find lower dismissal rates, more use of high-involvement management practices, and less performance monitoring in the CMEs, consistent with the notion that national institutions can influence employment practices even in more poorly regulated service workplaces. However, workplace-level collective bargaining arrangements and in-house (compared to outsourced) status also were associated with significantly higher measures of job quality across countries. Findings suggest that within CMEs, dual union/works council representation continues to provide important support for job security, participation, and discretion, but that outsourcing can effect a partial escape from this institution.

show abstract

Section: Previous Researchmentioning

confidence: 99%

The Effects of National Institutions and Collective Bargaining Arrangements on Job Quality in Front-Line Service Workplaces

Doellgast¹,

Holtgrewe²,

Deery³

2009

ILR Review

View full text Add to dashboard Cite

show abstract

“…Such classi®cation techniques also are relevant to qualitative research. It is a fair criticism of some qualitative studies that they assume or ignore equivalence (Finegold et al, 2000;CHME, 2001).…”

Section: Discussionmentioning

confidence: 97%

Tourism occupations and education: an exploration study

Churchward

Riley

2002

Journal of Tourism Research

View full text Add to dashboard Cite

This article contributes to the literature on the relationship between the tourism industry and vocational tourism education. It reports on an exploratory study of the work of a sample of tourism professionals and their education. The study attempts to classify tourism occupations by modifying an established scheme used in general administration. The study sought to ®nd commonality within the diverse occupations and to go on to relate that to tourism education. The study found that the majority of the sample of 153 contained a common set of 24 activities. In educational terms, marketing, recreation and leisure and ®nance dominated as relevant subjects to study for tourism occupations.

show abstract

“…The concept of the "protean career" is most applicable in the US (Finegold et al, 2000). Career mobility is not company-directed, steady progression within a company, but rather self-directed by individuals who wish to advance to higher positions and must frequently take charge of their own development.…”

Section: Introductionmentioning

confidence: 99%

Analysis of career competency of food and beverage managers in international tourist hotels in Taiwan

Wang

Tsai

2012

International Journal of Hospitality Management

View full text Add to dashboard Cite

National skill-creation systems and career paths for service workers: hotels in the United States, Germany and the United Kingdom

Cited by 45 publications

References 9 publications

The Effects of National Institutions and Collective Bargaining Arrangements on Job Quality in Front-Line Service Workplaces

The Effects of National Institutions and Collective Bargaining Arrangements on Job Quality in Front-Line Service Workplaces

Tourism occupations and education: an exploration study

Analysis of career competency of food and beverage managers in international tourist hotels in Taiwan

Contact Info

Product

Resources

About