Negotiated exchanges in the online hospitality market: Hoteliers and hotel managers’ perceptions of Booking.com

Andriotis, Konstantinos; Paraskevaidis, Pavlos

doi:10.1016/j.ijhm.2021.103010

Cited by 13 publications

(2 citation statements)

References 45 publications

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“…Earlier scholars also pointed out that the feeling of "mine" toward the target can trigger positive behavior of individuals to protect the target. According to social exchange theory, when organizations meet employees' basic needs of ownership, efficacy, and identity, employees will reciprocate by adopting positive behaviors that benefit the organization (Andriotis and Paraskevaidis, 2021). For example, employees with higher organizational psychological ownership can help companies reduce waste in production and operations, reduce the cost of energy consumption and waste disposal, and to some extent achieve internal green management in the company.…”

Section: Organizational Psychological Ownership and Corporate Green O...mentioning

confidence: 99%

How organizational psychological ownership affects corporate green operations - Based on a social exchange theory perspective

et al. 2022

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Section: Organizational Psychological Ownership and Corporate Green O...mentioning

confidence: 99%

How organizational psychological ownership affects corporate green operations - Based on a social exchange theory perspective

et al. 2022

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“…Travelers can now perform things like ticket booking, hotel booking, payment negotiation, comparing tour plans, etc. through OTAs (Merkert and Hakim, 2022;Andriotis and Paraskevaidis, 2021;Jo et al, 2022).…”

Section: Introductionmentioning

confidence: 99%

Does Trustworthiness Influence Travel Service Use Intentions at an Online Travel Agency? A Study on the Digitalization of the Tourism Sector in Bangladesh

MOLLIK,

RAHMAN,

RAHAT

et al. 2024

GTG

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The use of online travel agency (OTA) in the sphere of tourism and hospitality industry is steadily rising along with digitalization. The aim of the investigation is to explore the relationship between the elements of trustworthiness (perceived ability, perceived benevolence, and perceived integrity) and the use of online travel agencies. In this study, a purposive sampling technique was used to collect data from the 292 clients of online travel agencies in Bangladesh. With the application of SPSS version 24 and AMOS version 26, structural equation modeling (SEM) was used to examine the research model. The findings indicate that all three elements of trustworthiness - perceived ability, perceived benevolence, and perceived integrity positively influence tourists to use online travel agencies. It scaled a new development in social exchange theory (SET) by introducing the elements of trustworthiness in the context of online travel agencies (OTAs). The present study's findings have important and useful ramifications for online travel service providers, online service agents, and managers of various tourism platforms. They should develop and put into practice strategies to manage trustworthiness across various levels of online travel services to achieve improved responses from travelers.

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Transactive Memory Systems for Improving the Innovation Capability of Hotel Establishments and Their Online Reputation

González-Mohíno,

Donate,

Sánchez-Cañizares

et al. 2024

J Knowl Econ

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Negotiated exchanges in the online hospitality market: Hoteliers and hotel managers’ perceptions of Booking.com

Cited by 13 publications

References 45 publications

How organizational psychological ownership affects corporate green operations - Based on a social exchange theory perspective

How organizational psychological ownership affects corporate green operations - Based on a social exchange theory perspective

Does Trustworthiness Influence Travel Service Use Intentions at an Online Travel Agency? A Study on the Digitalization of the Tourism Sector in Bangladesh

Transactive Memory Systems for Improving the Innovation Capability of Hotel Establishments and Their Online Reputation

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