This paper identifies game theories and social behavior science as important roots for negotiation support systems (NSS) research. As these are not typically cited in the NSS literature, summary reviews of them are provided with indications of their relevance to NSS study. On the other hand, neither offers a sufficiently general-purpose formal model of negotiation that could serve as a backbone for NSS research. A survey of that research is provided, indicating that prugress to date has been somewhat eclectic and devoid of such a model. Our central contention is that a theoretical foundation for NSS study is much needed. Desirable characteristics of a suitable negotiation model are identified as guidance for future research that will aim to devise (and subsequently apply and test) such a model.
CONCLUSIONThis paper has considered the roots, progress, and a central need of NSS research. A review of existing NSSs shows that, while progress is being made, they are not derived from a comprehensive, general-purpose, formalized model. Such a model could accelerate progress in the NSS field. Game theory and social behaviour science do not offer the needed model, but can serve as important roots for its creation. We intend to posit such a model and encourage others to join in this effort. The results of this work should lead to an exploration of implications for studying and developing NSSs. These implications may be concerned with such topics as NSS architecture, alternative realizations of NSS functions, NSS typologies, and traits of NSS development tools.