New product warranty: A literature review

Murthy, D. N. P.; Djamaludin, I.

doi:10.1016/s0925-5273(02)00153-6

Cited by 356 publications

(177 citation statements)

References 139 publications

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“…Reliability is also an important parameter, used to evaluate the quality of the municipal transport companies. If there is a possibility to determine the type and the failure number of vehicles, as well as an estimation of the mileage between those failures, fleet readiness problems could be minimized or even eliminated (Majeske, 2007;Murthy et al, 2002;Pecht, 2006;Rymarz et al, 2013;Shafiee et al, 2013). The introduction of new types of vehicles entails knowledge of the operating characteristics of these vehicles.…”

Section: Introductionmentioning

confidence: 99%

Reliability Evaluation Of The City Transport Buses Under Actual Conditions

Rymarz

Niewczas

Stokłosa

2015

Transport and Telecommunication Journal

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The purpose of this paper was to present a reliability comparison of two types of city transport buses. Case study on the example of the well-known brands of city buses: Solaris Urbino 12 and Mercedes-Benz 628 Conecto L used at Municipal Transport Company in Lublin was presented in details. A reliability index for the most failure parts and complex systems for the period of time failures was determined. The analysis covered damages of the following systems: engine, electrical system, pneumatic system, brake system, driving system, central heating and air-conditioning and doors. Reliability was analyzed based on Weibull model. It has been demonstrated, that during the operation significant reliability differences occur between the buses produced nowadays.

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Section: Introductionmentioning

confidence: 99%

Reliability Evaluation Of The City Transport Buses Under Actual Conditions

Rymarz

Niewczas

Stokłosa

2015

Transport and Telecommunication Journal

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“…They also present some research directions. Murthy and Djamaludin (2002) follow a broader perspective. They build on Murthy and Blischke's (1992a,b) paper and cover the pertinent academic developments in the areas of cost analysis, engineering design, marketing, logistics and management systems.…”

Section: Introductionmentioning

confidence: 99%

“…They present a summary of important mathematical findings such as estimators of critical parameters used in the analysis of warranty claim data. Thomas and Rao (1999) and Murthy and Djamaludin (2002) are also important review papers on product warranty. Thomas and Rao (1999) adopt a management perspective and focus on the works that address quantification of warranty costs and determination of warranty policies.…”

Section: Introductionmentioning

confidence: 99%

The role of repair strategy in warranty cost minimization: An investigation via quasi-renewal processes

Samatlı-Paç

Taner

2009

European Journal of Operational Research

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a b s t r a c tMost companies seek efficient rectification strategies to keep their warranty related costs under control. This study develops and investigates different repair strategies for one-and two-dimensional warranties with the objective of minimizing manufacturer's expected warranty cost. Static, improved and dynamic repair strategies are proposed and analyzed under different warranty structures. Numerical experimentation with representative cost functions indicates that performance of the policies depend on various factors such as product reliability, structure of the cost function and type of the warranty contract.

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“…EW is defined as a voluntary agreement between the provider (manufacturer, retailer or a third party) and the buyer of the equipment, which he can or not buy [Murthy, Djamaludin, 2002]. This kind of service is usually purchased at the moment of the sale of an item and can be seen as insurance, starting after the base warranty period (mandatory coverage) [Rahman, Chattopadhyay, 2015;Murthy, Jack, 2014].…”

mentioning

confidence: 99%

“…The customer when buying additional service wants to get an extra protection after the end of the base warranty [Murthy, Djamaludin, 2002]. On the other hand, the EW provider tries to maximize his profit by adding extra activities to his set of after-sales services [Maronick, 2007;Murthy, Jack, 2014].…”

mentioning

confidence: 99%

Extended Warranty: An Approach via Stackelberg Game

Santos

Cristino

Guedes

2017

RMJ

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bThis paper aims at showing how the game theory can be applied to the quantitative study of extended warranty (EW). This kind of after-sales service represents an additional noncompulsory coverage, which the consumer can or not buy after the acquisition of some device, starting subsequently to the end of the base warranty (BW) period. Thus, a model, in which two players interact, is shown, i. e. the original equipment manufacturer (OEM), in charge of assigning prices to the equipment and to the extended warranty service; and the customer (owner of the device). The way, in which the parts interact, is modeled through the Stackelberg leadership game, which was originally applied in the analysis of the oligopolies competition market. In this particular model, the leader represents the OEM and the follower is the customer, where the OEM's goal is to find a certain price structure to maximize his profit and consequently influence the buyer's decision. Through this adaptation, the strategies and payoffs of players are defined. The robustness of the model is due to incorporating elements of the economic theory (consumer's surplus, producer's surplus, consumer's reservation price, choice under uncertainty, maximum profit and contingent consumption plan) and elements of the reliability theory (probability of failure and non-repairable systems). Additionally, a numerical example and a sensitivity analysis of parameters are presented to highlight the model. Finally, this research systematizes the steps of Stackelberg game under the modeling of extended warranty (EW) as well.

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New product warranty: A literature review

Cited by 356 publications

References 139 publications

Reliability Evaluation Of The City Transport Buses Under Actual Conditions

Reliability Evaluation Of The City Transport Buses Under Actual Conditions

The role of repair strategy in warranty cost minimization: An investigation via quasi-renewal processes

Extended Warranty: An Approach via Stackelberg Game

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