New service development: Linking resources, processes, and the customer

Reinoso, Marisa; Lersviriyajitt, Siriphan; Khan, Nausheen; Choonthian, Woraruthai; Laosiripornwattana, Phuwadet

doi:10.1109/picmet.2009.5261784

Cited by 8 publications

(9 citation statements)

References 37 publications

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“…17 Reinoso et al, 2009 The authors propose four stages: design, analysis, development but do not state any important activity regarding new service strategic plan, or either suggest how the selection of ideas and services tests are elaborated.…”

Section: Chou Et Al 2012mentioning

confidence: 99%

Design for Service (Dfs) in the Product Development Process (Pdp) / Design for Service (Dfs) No Processo De Desenvolvimento De Produto (Pdp)

Berndsen

Forcellini

Barbosa

et al. 2021

BJD

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Due to the importance and growth of the demand of new products and services, there is a constant necessity to improve business processes. However, there are different approaches from different authors regarding this subject. In the context of Design for Service (DFS), the first and the most traditional approach among the companies is to develop the products through a Product Development Process (PDP), which fundamentally considers the product design while the services are only intuitively presented throughout the life cycle. The DFS can also be developed in a parallel manner, putting service and product together. However, there are only few methods that integrate DFS into the PDP. Review the existing literature about the best practices of the Design for Service (DFS) that incorporate "design for service" into the Product Development Process (PDP) in order to bring a better understanding of how to implement the DFS to PDP. The focus of this work is the DFS and its best practices, constituted by a Systematic Literature Review. A Systematic Literature Review elaborated in indexed databases (Scopus, Web of Knowledge, Compendex) was used and it was complemented by exploratory searches in the literature in order to compose the bibliographic portfolio. By examining the portfolio and the selected documents, it was possible to elaborate an analysis and organize it in chronological order, creating a timeline. The results indicate a growing interest in the service area in the past years, and clarify that the period between 2006 and 2014 were the years that had the greater research activity. The results are also important because they identify what the best practices of DFS are and what the important contributions to future research that may lead to the development of a model goal to incorporate DFS into PDP.

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Section: Chou Et Al 2012mentioning

confidence: 99%

Design for Service (Dfs) in the Product Development Process (Pdp) / Design for Service (Dfs) No Processo De Desenvolvimento De Produto (Pdp)

Berndsen

Forcellini

Barbosa

et al. 2021

BJD

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“…The above-mentioned insights lead to the conclusion that the results of this research End of Table 1 could be useful in practice, as well as, could provide some benefits to the scientific area of business management about the possibilities of improving the composition of a NSD model and the readiness to test the proposed model in a company. Burger et al (2010), Gaus et al (2013), Rapaccini et al (2013), Drejeris and Vestertė (2015), Yu and Sangiorgi (2018) Competitors Evaluation of the exclusivity of ideas Gaus et al (2013), Rapaccini et al (2013), Yu and Sangiorgi (2014), Santana et al (2018) Marketing related actions Lin and Hsieh (2011), Reinoso et al (2009), Rapaccini et al (2013), Hsu (2017.…”

Section: An Overview Of the Latest Nsd Modelsmentioning

confidence: 99%

Evaluation of Composition Suitability of the Model for New Service Development

Skačkauskienė

Švogžlys

2021

Journal of Business Economics and Management

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As more and more attention is paid to the formation of models of new service development, it is noticed that the compositions of a new model are usually based only on examples of previous models that were presented in the scientific literature. Although the practical application of the proposed models in any organizational condition is often verified by empirical studies, the revisions of the validity of model compositions are still quite fragmented. The lack of such research does not give the possibility for any further improvement of the model or elimination of the revealed shortcomings and it makes the proper preparation for testing the proposed model in a company complicated. In order to evaluate the suitability of the composition of the newly formed model of service development in the conditions of modern service companies, an empirical evaluation was performed by using the methods of abstraction, comparative analysis, synthesis, and expert survey. According to the results of the research, the suggestions for the improvement of the new service development model were made and guidelines for further research were formulated.

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“…M. Reinoso et al (2009) have conducted a comparative analysis of new product and service development models and found out that the previous-mentioned models are not detailed enough. Other scholars who have analysed the differences of types of models for new service development agree with this statement: P. P. Wang et al (2011); M. Rapaccini et al (2013); B.…”

Section: The Scientific Basis For the Type Choice Of A Model For New mentioning

confidence: 99%

“…Zeithaml et al (2017), analysis of ideas expressed by employees and consumers, research of consumer behaviors, and observation of offers made by the competitors are the most common components during the process of generation and selection of ideas. According to M. Reinoso et al (2009), consumers can reveal their demands, express their concerns or help to identify the lack of market. Companies can use all of these points to create great competitive advantages at the beginning of the process of developing a new service.…”

Section: The Scientific Basis For the Choice Of Tasks Assigned To Eacmentioning

confidence: 99%

“…Regarding consumer engagement, some authors (Reinoso et al 2009;Zeithaml et al, 2017;Yu and Sangiorgi, 2014;Yu and Sangiorgi, 2018. ) indicate that this component is necessary due to the initial testing of the conceptual service and additional approaches that can be used for the successful development of service solutions.…”

Section: The Scientific Basis For the Choice Of Tasks Assigned To Eacmentioning

confidence: 99%

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The Structure of Model for New Services Development

2020

JSMS

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The development of new services is an important strategic step for companies that want to gain a competitive advantage in the services sector. The models for new service development can be considered as business tools contributing to more efficient idea generation, job allocation, consumer engagement or overall process of management. Despite the fact that there are many works of research about the models oriented towards the development of new services, the process of formation has been analysed in a very fragmented way without justifying the principles of how to choose the components. Taking the previous-mentioned aspects into account, this article will consistently provide the scientific bases, needs, and benefits of choices of the type, stages and other components of the new model for new service development (Skačkauskienė et al. 2019). The methods of benchmarking, synthesis and complex generalization were used in the research.

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New service development: Linking resources, processes, and the customer

Cited by 8 publications

References 37 publications

Design for Service (Dfs) in the Product Development Process (Pdp) / Design for Service (Dfs) No Processo De Desenvolvimento De Produto (Pdp)

Design for Service (Dfs) in the Product Development Process (Pdp) / Design for Service (Dfs) No Processo De Desenvolvimento De Produto (Pdp)

Evaluation of Composition Suitability of the Model for New Service Development

The Structure of Model for New Services Development

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