Nice and smart: creating a smarter festival – the study of EXIT (Novi Sad, Serbia)

Cimbaljević, Marija; Stankov, Uglješa; Demirović, Dunja; Pavluković, Vanja

doi:10.1080/10941665.2019.1596139

Cited by 29 publications

(22 citation statements)

References 56 publications

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“…play a significant part in providing tourism consumers and service providers with correct information, better decision support, greater mobility and quality tourism experiences (Cimbaljevi c et al, 2019;Sigala and Chalkiti, 2014). Most of the scholars have defined smart tourism technology in the literature, and most of them have agreed that STTs are multidimensional constructs and categorized them into four dimensions, namely, accessibility, informativeness, interactivity and personalization (Huang et al, 2017;Jeong and Shin, 2019;Lee et al, 2018;No and Kim, 2015).…”

Section: Smart Tourism Technologiesmentioning

confidence: 99%

How smart tourism technologies affect tourist destination loyalty

Azis

Amin

Syafruddin

et al. 2020

JHTT

122

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Purpose The purpose of this study is to investigate how smart tourism technologies and memorable tourism experiences affect tourist satisfaction and tourist destination loyalty. Design/methodology/approach A total of 600 questionnaires were distributed, 360 were returned (60% response rate) and a covariance-based structural equation modeling technique was used to test the hypotheses. Findings The results of this study explain that smart tourism technologies and memorable tourism experiences play essential roles in enhancing tourist satisfaction and tourist destination loyalty. Practical implications This study specifies that tourists have pleasant memories and are satisfied at a tourist destination; as a result, they are more likely to revisit and recommend a tourist destination to their friends, family and other tourists. If a tourist has a negative experience with smart city info-structure facilities, a tourist might reach an overall conclusion to not revisit or recommend the location to other tourists. Originality/value This study provides empirical evidence to support the importance of smart tourism technologies and memorable tourism experiences in enhancing tourist satisfaction and tourist destination loyalty.

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Section: Smart Tourism Technologiesmentioning

confidence: 99%

How smart tourism technologies affect tourist destination loyalty

Azis

Amin

Syafruddin

et al. 2020

JHTT

122

View full text Add to dashboard Cite

show abstract

“…The prevalence of Internet of Things (IoT), mobile applications (apps), location-based services, geo-tag services, Virtual Reality (VR), Augmented Reality (AR), social media, and smart devices offers immense opportunities for tourism stakeholders to generate, store, and retrieve big data that serve various purposes. Examples of these applications include tourist experience enhancement, destination competitiveness, and sustainability improvement [4][5][6]. Practitioners have started to apply software or applications to analyze and predict tourist behaviors [7].…”

Section: Introductionmentioning

confidence: 99%

Systematic Review of Smart Tourism Research

Law

2020

Sustainability

117

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In recent decades, smart tourism has been attracting attention from practitioners and scholars. The current study used multiple analysis methods to conduct a systematic review of 124 related articles on smart tourism. Qualitative analysis was conducted to identify 10 categories of smart tourism articles. Results showed that the largest proportion focus on the influence of technology on tourists’ perceptions, behaviors, and experiences. Co-occurrence analysis was performed to investigate the development trend of keywords used by academics in the last five years, while co-authorship (country) analysis was conducted to examine the collaborative relationship between different countries. The research regions, industries, methods, and theories applied in these articles were also analyzed. Theoretical and practical/managerial implications, as well as future research directions, were provided.

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“…The main landmark of Novi Sad is Petrovaradin Fortress, the complex tangible cultural heritage embodying a complex military fortification system, built throughout 17th and 18th century for the purpose of deflecting Turkish invasions and rampart. Today, and for the last 19 years the famous music festival Exit is present (Besermenji et al, 2009;Cimbaljević et al, 2019). Mentioned Novi Sad's major event provides the opportunity for experiencing the destination's culture and increasing visitor's knowledge about Novi Sad and Serbia (Zakić et al, 2009,).…”

Section: Introductionmentioning

confidence: 99%

What will prevail within citybreak travel, motivation or demotivation?: Case study of Novi Sad, Vojvodina, Serbia

Vujičić¹,

Stamenković²,

Stankov³

et al. 2020

Geographica Pannonica

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The aim of this paper is to develop a new perspective on urban tourist motivations and demotivation's by applying the Analytic Hierarchy Process (AHP) model in order to better understand how tourists make decisions about which destinations to visit. Authors discovered that most important factor within city break travel is internal force, followed by the external force and least important is demotivation. The paper argues that the results indicate the value of applying the AHP model to understand the role and importance both of push and pull factors and demotivators in urban tourism destination choice.

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Nice and smart: creating a smarter festival – the study of EXIT (Novi Sad, Serbia)

Cited by 29 publications

References 56 publications

How smart tourism technologies affect tourist destination loyalty

How smart tourism technologies affect tourist destination loyalty

Systematic Review of Smart Tourism Research

What will prevail within citybreak travel, motivation or demotivation?: Case study of Novi Sad, Vojvodina, Serbia

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