‘No Rule, No Use’? The Effects of Over-Proceduralization

Fucks, Isabelle; Dien, Yves

doi:10.1201/9781315549774-3

Cited by 9 publications

(8 citation statements)

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“…Although H&S policies and procedures are important in any organizational context, Bourrier and Bieder (2013) argue that it is inherently dangerous to rely exclusively on a rule-based bureaucratic approach to H&S. This is because, no matter how complex, rules and procedures cannot cover all eventualities and workers, by necessity must adapt them in the field. In reality H&S arises as a result of an ongoing interaction between formal rules and informal adaptive behaviours (Fucks and Dien, 2013).…”

Section: Introductionmentioning

confidence: 99%

“…This can be a problem because if procedures do not adequately reflect the reality of task demands, they may be ignored. Fucks and Dien (2013) warn that the over-bureaucratisation of H&S can result in the reduction of people to mere "robots" (p.32) for whom an unthinking compliance with rules takes precedence over working safely. It is argued that over-reliance on compliance with H&S procedures can have the negative effect of diminishing people's capacity to understand and analyse situational risks.…”

Section: Introductionmentioning

confidence: 99%

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Looking and learning: using participatory video to improve health and safety in the construction industry

Lingard

Pink

Harley

et al. 2015

Construction Management and Economics

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Construction health and safety (H&S) is usually managed using a top down approach of regulating workers' behaviour through the implementation and enforcement of prescriptive rules and procedures. This management approach privileges technical knowledge over knowledge based on workers' tacit and informal ways of knowing about H&S. The research aimed to investigate the potential for participatory video to: (i) identify areas in which formal policies and procedures do not reflect H&S as practised by workers; (ii) encourage creative thinking and elicit workers' ideas for H&S improvements; and (iii) provide an effective mechanism for capturing and sharing tacit H&S knowledge in construction organizations. Interviews were conducted in two case study organizations (CSOs) in the Australian construction industry. The results suggest reflexive participatory video enabled workers to view their work practices from a different perspective. Workers identified new hazards and reflected about the practical difficulties in performing work in accordance with documented procedures. Workers were able to re-frame their work practices and develop new, safer ways of working. Workers described how the participatory video capturing the way they work enabled them to have more meaningful input into H&S decision-making than they had previously not experienced. Workers also expressed a strong preference for receiving H&S information in a visual format and commented that video was better suited to communicating H&S 'know how' than written documents.

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Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Looking and learning: using participatory video to improve health and safety in the construction industry

Lingard

Pink

Harley

et al. 2015

Construction Management and Economics

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“…This result conveys an important, complementing message for the research on emergency management [37,[65][66][67][68] by highlighting that scripts should not be taken as strict guidelines for problem-solving, but instead as reference points that also help actors to observe typical and normal patterns as well as critical anomalies the situation exposes. This finding brings a critical perspective to the discussion regarding the reference points professional first responders should rely on in making critical, irreversible decisions [12,[34][35][36][37].…”

Section: Discussionmentioning

confidence: 98%

“…Even if the encountered incidents are surprising, unprecedented, fast-moving, and overwhelmingly stressful, key actors are expected to provide effective responses to restore order and minimize loss [10]. Therefore, they are obliged to implement and commit scripts on the one hand, but should also be prepared to act flexibly when the scripts fail to address the most critical situational factors [35,36]. It may be crucial for an actor to perceive the leverage points in a dynamic situation, to find the most important targets of intervention.…”

Section: On the Requirements In Challenging Situationsmentioning

confidence: 99%

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Securing Operational Capability for Exceptional Circumstances: How Do Professional First Responders Respond to the Unexpected?

Heino

Kalalahti

2021

Sustainability

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Complexity and uncertainty are framing the modern world, whilst also affecting issues on security and sustainability. There is a need to prepare for known threats and identified risks, but also to improve the ability to cope in situations that are difficult to recognize or describe beforehand. What is at stake—both at the organizational and individual level—is the ability to make sense of uncertain and ambiguous situations. Analyzing two empirical cases, this study aims to shed light on the abilities of experts, who have acted in very challenging situations, in which deviating from established procedures and abandoning politeness have been necessary to respond effectively. The first case deals with a threat of serious violence faced by a police officer. The second case focuses on the actions of an executive fire officer during a rescue operation after an explosion at a shopping mall. This paper concludes by arguing that pre-established procedures require experts to reflect on their usability in exceptional situations as relying on them could also have detrimental effects.

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Negotiating Priorities on the Shopfloor: A Design Case Study of Maintainers’ Practices

Kotthaus

Vitt

Krüger

et al. 2022

Comput Supported Coop Work

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The coordination of maintenance work in manufacturing poses a crucial productivity factor in small and medium-sized companies (SMEs) but often seems to be rather neglected in practice as well as in much of the literature on maintenance. We shed light upon maintenance coordination work by presenting a design case study conducted in an SME over approximately two years. We took a participatory design-oriented approach, involving all roles on the shopfloor affected by maintenance work. In three major iterations during the pre-study, a release-ready prototype was developed and implemented by the users over the course of one year. The evaluation of the tool showed how a new and mostly unintended practice of information flow, error reporting, and prioritization emerged such that, for instance, foremen becoming a central node of communication, formal prioritization shifting away from higher management, and actual prioritization being done by maintainers. This paper contributes to the body of CSCW work on maintenance practice in SMEs by presenting detailed empirical findings on the coordination work of maintainers, as well as the evaluation of socio-technical interventions into maintenance practices.

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‘No Rule, No Use’? The Effects of Over-Proceduralization

Cited by 9 publications

References 0 publications

Looking and learning: using participatory video to improve health and safety in the construction industry

Looking and learning: using participatory video to improve health and safety in the construction industry

Securing Operational Capability for Exceptional Circumstances: How Do Professional First Responders Respond to the Unexpected?

Negotiating Priorities on the Shopfloor: A Design Case Study of Maintainers’ Practices

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