No Satisfaction? But We Try, and We Try, and We Try!

Graves, Tonia

doi:10.1080/00987913.2017.1368072

Cited by 2 publications

(4 citation statements)

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“…It assesses library users' minimum, perceived, and desired service levels across these dimensions. LibQUAL+ is a globally recognized service utilized for library quality assessments and has been employed by over 1,200 libraries worldwide (Graves, 2017). Through a program like LibQUAL+, library management can evaluate various aspects of service provision, from the influence of library staff and library environment to information access and personal control.…”

Section: Discussionmentioning

confidence: 99%

Collection quality analysis at the Animal Husbandry Library, Universitas Padjadjaran

Riyanto,

Mayasari,

Hermansyah

et al. 2023

J. Kaji. Inf. Perpust.

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The library has the quality in the service in the collection of the library. Enhancing library service quality is paramount to ensure users derive greater satisfaction and value. The Faculty of Animal Husbandry Library, Universitas Padjadjaran, has special collection in the animal husbandry science can access students, lecturer, and staff. The purposes this research knew the collection quality analysis at the Animal Husbandry Library, Universitas Padjadjaran, with analyse of the physical and digital library collections’ at the Faculty of Animal Husbandry Library, Universitas Padjadjaran. The research method used a descriptive quantitative methodology using a survey with 132 participating respondents. The participants comprised students enrolled in the faculty, represented by every academic year, from incoming students to those in their final year. The study procedure encompassed problem identification, questionnaire design, participant selection, questionnaire distribution, and survey data handling. The collected survey data were analyzed descriptively and graphically displayed for simplicity in data interpretation. The survey questions were categorized into four evaluative themes: collection diversity, collection completeness, collection currentness, and collection condition. The outcomes indicated consistent satisfaction from the respondents regarding the evaluated areas. Several recommendations were proposed regarding the physical collection of rare books in sub-optimal conditions. In conclusion, users express satisfaction with the diversity, completeness, timeliness, and condition of both physical and digital collections in the Animal Husbandry Faculty Library, Universitas Padjadjaran. Regular assessment of user satisfaction is necessary as a roadmap for augmenting the quality of library services.

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Section: Discussionmentioning

confidence: 99%

Collection quality analysis at the Animal Husbandry Library, Universitas Padjadjaran

Riyanto,

Mayasari,

Hermansyah

et al. 2023

J. Kaji. Inf. Perpust.

View full text Add to dashboard Cite

show abstract

“…There are few studies at different university libraries by using different sample, whose findings indicated that AS service dimension of LibQUAL+ tool considered as the top-rated and highly important dimension across all other dimensions of LibQUAL+ (Choshaly and Mirabolghasemi, 2018; Mallya and Payini, 2019; Ziaei and Korjan, 2018). The LibQUAL+ tool was surveyed at Old Dominion University libraries in 2015, where the satisfaction of users was being assessed and the results indicated the lack of satisfaction among the faculty members and graduate students across the items of IC dimension, but satisfied with other two dimensions (Graves, 2017). At the college library of Philippines, the LibQUAL+ (2003) tool comprising four dimensions, that is, ‘access to information’ (AI), ‘affect of service’ (AS), ‘library as place’ (LP) and ‘information control’ (IC) was used.…”

Section: Discussionmentioning

confidence: 99%

“…Hence, to assess the quality of academic library services at the University of Granada, authors proposed a fuzzy linguistic extended web-based LibQUAL+ model of 22 core items (Cabrerizo et al, 2017). In addition to the analysis conducted by Graves (2017), few enhancements were successfully implemented to the EZproxy error page journal's webpage. Thus, LSQ has manifested its concept in the web mode and electronic mode and applies the concept of TQM in modifying the ServQUAL tool.…”

Section: Emerging Patterns and Trends Reflected On Lsq Studiesmentioning

confidence: 99%

“…Users are more satisfied with the general hospital library services rather than specialized ones in all dimensions Nasibi-Sis et al (2019). Patrons of public libraries at Ghana were dissatisfied with the quality of services (Baada et al, 2019), whereas there was lack of satisfaction among the faculty members and graduate students across the items of IC dimension (Graves, 2017). Moreover, library facilities and service quality have direct effects on the students' satisfaction but dissatisfied from the library resources (Alhaderi et al, 2017).…”

Section: Emerging Patterns and Trends Reflected On Lsq Studiesmentioning

confidence: 99%

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Unveiling the research pattern and trends in library service quality studies: A meta-narrative review

Vaidya

Malik

Ali

2021

Journal of Librarianship and Information Science

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‘Service Quality’ and its influence in Library and Information Science discipline are spectacular when studied intensively. In this study, researchers adopted the Realist and Meta-narrative Evidence Syntheses: Evolving Standards review method and introduced a novel Initialization, Conceptualization, Actualisation) (ICA) framework for meta-narrative studies. This method would act as a boon particularly to the existing methods of conducting meta-narrative studies in social sciences in general and library sciences in particular. A total of 49 research articles were selected from Scopus and Web of Science (WoS) databases, covering a span of 5 years, that is, 2015–2019, published in the domain of library service quality. An extensive in-depth analysis of selected publications was carried out under seven categories (i.e. library, library services, quality, ServQUAL, LibQUAL+, user satisfaction and users’ expectations), which were generated using the VOS-Viewer software and ‘Review Tags’ (manually generated using OneNote). The seven categories further identify a total of 27 sub-categories. The quantitative findings revealed that all the 49 reviewed publications were published in 27 journals. All the journals have been indexed in the Scopus database, whereas 15 journals containing the remaining 22 publications are indexed in both WoS and Scopus databases. This study unfolds a transverse trend in library service quality. It would be beneficial for the library managers to sustain libraries’ service quality and set a benchmark in the said field.

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No Satisfaction? But We Try, and We Try, and We Try!

Cited by 2 publications

References 0 publications

Collection quality analysis at the Animal Husbandry Library, Universitas Padjadjaran

Collection quality analysis at the Animal Husbandry Library, Universitas Padjadjaran

Unveiling the research pattern and trends in library service quality studies: A meta-narrative review

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