“…Extant research has shown that operational performance depends on a number of antecedents, such as governance modes (Cao and Lumineau, 2015), the extent of collaboration (Chen, Preston and Xia, 2013), the successful implementation of ISO certifications (Lafuente, Bayo-Moriones and García-Cestona, 2010), the use of digital or other artificial intelligence-aided software (Chang and Gurbaxani, 2012;Deepu and Ravi, 2021;Garg et al, 2021;Kar, 2014) and other organizational factors (Um and Oh, 2020). Recently, research has been investigating the determinants of operational performance in the context of dyadic (Kar and Pani, 2014), triadic (Choi and Wu, 2009) and other multi-party relationships (Thomas et al, 2016). Extant research has also stressed the importance of information and communications technology systems as a way to facilitate and improve operational performance under conditions of multi-party stakeholders (Allaoui, Guo and Sarkis, 2019;Jaeger and Hjelle, 2015).…”