2008
DOI: 10.1057/palgrave.sj.8350092
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“Not the Usual Suspects”: A study of factors reducing the effectiveness of CCTV

Abstract: Previous research on the effectiveness of Closed Circuit Television (CCTV) has focused on critically assessing police and government claims that CCTV is effective in reducing crime. This paper presents a fi eld study that investigates the relationship between CCTV system design and the performance of operator tasks. We carried out structured observations and interviews with 13 managers and 38 operators at 13 CCTV control rooms. A number of failures were identifi ed, including the poor confi guration of technol… Show more

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Cited by 43 publications
(27 citation statements)
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“…However, current systems are actually quite burdensome for human operators because they are required to watch a large quantity of screens (usually up to 50 [1]) which show the content captured by several different cameras. Detecting unusual individuals and events [2], a.k.a., anomalies, is one of the most important and main tasks of human operators. Thus the performance of anomaly detection is highly dependent on the human operators.…”
Section: Introductionmentioning
confidence: 99%
“…However, current systems are actually quite burdensome for human operators because they are required to watch a large quantity of screens (usually up to 50 [1]) which show the content captured by several different cameras. Detecting unusual individuals and events [2], a.k.a., anomalies, is one of the most important and main tasks of human operators. Thus the performance of anomaly detection is highly dependent on the human operators.…”
Section: Introductionmentioning
confidence: 99%
“…This has been attributed to many factors, including the detection rates of operators van Voorthuijsen et al , 2005 ;Wells et al , 2006 ;Keval and Sasse, 2010 ). Detection rates in real-time CCTV surveillance vary considerably for different conditions, types of scenes and signifi cant events.…”
Section: Introductionmentioning
confidence: 99%
“…Most CCTV systems in Australia and the UK have the reduction of alcohol-related violence and disorder as a goal,6–8 but evaluations of the effectiveness of these systems in reducing injuries are hard to find 4–6 8–10. Operational practices in open-space CCTV camera rooms have been identified as critical for promptly detecting antisocial behaviour and violence8 9 11 and are a growing area of research 11–13. Evidence suggests that violence in LNEPs is a staged process14 and that observers of CCTV footage can differentiate between behavioural sequences ending in violence and matched sequences which do not 15.…”
Section: Introductionmentioning
confidence: 99%