PurposeThis research attempts to present a solid transportation problem (STP) mechanism in uncertain and indeterminate contexts, allowing decision makers to select their acceptance, indeterminacy and untruth levels.Design/methodology/approachDue to the lack of reliable information, changeable economic circumstances, uncontrolled factors and especially variable conditions of available resources to adapt to the real situations, the authors are faced with a kind of uncertainty and indeterminacy in constraints and the nature of the parameters of STP. Therefore, an approach based on neutrosophic logic is offered to make it more applicable to real-world circumstances. In this study, the triangular neutrosophic numbers (TNNs) have been utilized to represent demand, transportation capacity, accessibility and cost. Then, the neutrosophic STP was converted into an interval programming problem with the help of the variation degree concept. Then, two simple linear programming models were extracted to obtain the lower and upper bounds of the optimal solution.FindingsThe results reveal that the new model is not complicated but more flexible and more relevant to real-world issues. In addition, it is evident that the suggested algorithm is effective and allows decision makers to specify their acceptance, indeterminacy and falsehood thresholds.Originality/valueUnder the transportation literature, there are several solutions for TP and STP in crisp, fuzzy set (FS) and intuitionistic fuzzy set (IFS) conditions. However, the STP has never been explored in connection with neutrosophic sets to the best of the authors’ knowledge. So, this work tries to fill this gap by coming up with a new way to solve this model using NSs.