Nurses' and Patients' Perception Regarding Nurse Caring Behaviors and Patients Satisfaction in Sir Ganga Ram Hospital, Lahore, Pakistan

Abstract

Background: Roughly 100 Million people wants care in the hospitals every year. The extensive supply of the health care services can be shocked for the many hospitals and their staff. The satisfaction of patients which is used as a criterion in many hospitals to measuring the nurse caring behaviors. So the patient's perception regarding nurse caring behaviors is largely associated with patients satisfaction.It is also important for nurses to develop a consciousness about their own perception regarding nurse caring behaviors that have a positive impact on their practice and increase the patients' satisfaction. Objective: The objective of the study is to measure the nurses and patients perception regarding nurse caring behaviors and patients satisfaction. Methodology: Cross-sectional descriptive and correlational study was conducted to measure the nurses and patients perception regarding nurse caring behaviors and patients satisfaction. Thirty-six staff nurses (n=36) and ninety-two patients (n=92) were selected for that research, and caring behaviors inventory was used to measure the nurse caring behaviors, and patient satisfaction instrument was used to measure the patient's satisfaction. Results: The results of the study showed the positive relationship between the patients' perception and patients' satisfaction but the nurses' perception and patients' satisfaction have a negative relationship. Conclusion: This study concludes that the nurse's perception regarding nurse caring behaviors show a negative relationship with patients satisfaction but the patient's perception show a positive relationship with patients satisfaction. Positive and good behaviors of the nurses are most important for every hospital, especially in government hospitals. Good nurses' behavior has a positive effect on patient satisfaction and their care in every hospital.

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