Ocena jakości logistycznej obsługi klienta na przykładzie branży KEP

Janczewska, Danuta; Łodzi, Społeczna Akademia Nauk w; Janczewski, Jerzy; Łodzi, Akademia Humanistyczno-Ekonomiczna w

doi:10.25312/2391-5129.31/2020_11djjj

Cited by 3 publications

(3 citation statements)

References 0 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…With advances in technology, companies also introduced mobile apps. Increasing competition and customer expectations have led CEP operators to focus primarily on the quality of their services (Ratajczak, Lorenc, 2015) by investing in infrastructure development, modern technology and human resource development (Krasuski, 2016).…”

Section: Development Of the Courier Service Industry In Polandmentioning

confidence: 99%

Untitled

2024

SPSUTOM

View full text Add to dashboard Cite

The aim of the study is to determine the role of multimedia technologies used in architecture for socially significant communication. It is important to answer the following question: Can the content and graphic shapes included in the façade be used to shape public awareness and create social identity? One of the objectives is to examine the marketing potential of a message included in an image on a façade, and the possibilities of using it in building a region's brand. Design/methodology/approach: The examination included 15 buildings in which various multimedia technologies were used with the intention to create a message. Among the solutions applied in these objects are those in which the message is composed directly, by a metaphor, or indirectly in combination with the architectural features. The research material was analysed, and groups of useful subjects were selected for further investigation: -Promotion of a town.-Accentuating the location.-Accentuating the importance of events.-Popularisation of art.-Façade as a display and information channel. Findings: groups of subjects were selected, which might be used in creating social integration and regional marketing. Research limitations/implications:The below research is of preliminary character. In next steps, other aspects could be added, e.g. multimedia technologies, or seeking means of expression, methods of building images. Practical implications: The article presents the possibilities that multimedia systems offer in the area of message creation. It could potentially give direction to decision-makers with regard to their marketing activities, or the efforts to accentuate certain public functions of a town or region. The results of this research may interest investors, architects, and artists. The anticipated effect is that both awareness and the frequency of using multimedia systems will grow. Social implications: The article discusses the questions of the social role of art and façade graphics in architecture. It examines the effects of a message contained in an image on the issues of social identity and developing bonds. Originality/value: The study proves that façade graphics have a substantial impact, and it shows the possibilities of using such graphics in regional marketing; it also mentions their form, scope, and means.

show abstract

Section: Development Of the Courier Service Industry In Polandmentioning

confidence: 99%

Untitled

2024

SPSUTOM

View full text Add to dashboard Cite

show abstract

“…Usługi firm kurierskich świadczone są w środowisku ulegającym szybkim zmianom, w którym rozwijają się technologie, zmieniają się wymagania klientów oraz metody i środki komunikacji (Janczewska & Janczewski, 2020). Na przestrzeni ostatnich dwóch dziesięcioleci nastąpił ogromny rozwój i popyt na usługi kurierskie.…”

Section: Charakterystyka Rynku Usług Kurierskich Ekspresowych I Paczk...unclassified

Logistyczna Obsługa Klienta Na Przykładzie Przedsiębiorstwa Z Branży Usług Kurierskich, Ekspresowych I Paczkowych

Wójcik¹

2022

ZNPCZ

View full text Add to dashboard Cite

Streszczenie: Główną determinantą rozwoju rynku usług kurierskich jest popularyzacja zakupów online. W czasie pandemii odnotowano duży popyt na usługi kurierskie. Celem artykułu naukowego jest zbadanie opinii konsumentów w obszarze obsługi klienta oraz jakości świadczenia usług kurierskich przez przedsiębiorstwo InPost. Metodą badawczą wykorzystaną w badaniu jest sondaż diagnostyczny. Wyniki badań empirycznych mają odpowiedzieć na pytania badawcze dotyczące: dominującej grupy wiekowej korzystającej z usług przedsiębiorstwa InPost, poziomu obsługi klienta świadczonej za pomocą paczkomatu InPost, poziomu obsługi klienta świadczonej za pomocą dostawy pod wskazany adres. Z przeprowadzonych badań wynika, iż obsługa paczkomatu w opinii większości klientów logistycznych (76%) nie jest problematyczna, jednakże klienci wskazywali na występujące techniczne problemy obsługi urządzenia InPost.

show abstract

“…The impact of the research efforts includes implications both for the management practice in InPost LLC and other courier companies. This paper shows the possibility to use the SERVQUAL method in measuring quality and improving logistics customer service in a single courier company, which could be an inspiration for other similar enterprises (see : Ratajczak, Lorenc, 2015;Janczewska, Janczewski, 2020).…”

mentioning

confidence: 97%

Measuring the Quality of Logistics Services for Individual Customers Using the Servqual Method With an Exemplary Company From the Cep Industry

SZYDEŁKO,

WOŹNY

2023

hss

View full text Add to dashboard Cite

Logistics service is a key process performed by CEP enterprises. Measuring quality of service in companies from this branch of industry is a current priority that has to be achieved in order to adjust their offers to the current market requirements. This paper will indicate the possibilities of using the SERVQUAL method to measure the expected and perceived quality of logistics services offered to individual customers of shipping and forwarding companies, and also to identify areas for improvement. The study used the example of InPost LLC. The purpose of the study determined the research procedure, which included indirect research focused on the analysis of literature sources, and direct research conducted among individual customers who used the services of the research object. The SERVQUAL method enabled the formulation of a general rating of service quality, based on the discrepancies between quality as perceived and expected by survey participants, considering the significance of five dimensions.

show abstract

Ocena jakości logistycznej obsługi klienta na przykładzie branży KEP

Cited by 3 publications

References 0 publications

Untitled

Untitled

Logistyczna Obsługa Klienta Na Przykładzie Przedsiębiorstwa Z Branży Usług Kurierskich, Ekspresowych I Paczkowych

Measuring the Quality of Logistics Services for Individual Customers Using the Servqual Method With an Exemplary Company From the Cep Industry

Contact Info

Product

Resources

About