Older Adults’ Experiences with Technology: Learning from Their Voices

Lee, Chaiwoo; Myrick, Richard; D’Ambrosio, Lisa; Coughlin, Joseph F.; Weck, Olivier L. de

doi:10.1007/978-3-642-39473-7_51

Cited by 12 publications

(9 citation statements)

References 9 publications

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“…Attributes of older adults' individual and social characteristics, which are addressed by the set of factors, should also be considered to facilitate adoption and use. In addition, it has also been suggested that there may be other factors that play key roles in older adults' decisions around adoption and use of new technology, such as interoperability, service trust, system reliability, conceptual consistency, and lifestyle fit (Lee et al., ). These newly suggested factors have been identified in other areas of study, such as ergonomics and engineering systems, as important properties for system design (de Weck, Roos, and Magee, ; Scott, Bakker, and Quist, ).…”

Section: Discussionmentioning

confidence: 99%

“…In addition to the lack of awareness, new technologies may not be perceived by older adults as OLDER ADULTS' ADOPTION OF TECHNOLOGY J PROD INNOV MANAG 751 2015;32(5):747-759 widely available. In Lee, Myrick, Ambrosio, Coughlin, and de Weck (2013), it was suggested that older adults may be limited in terms of where they purchase and try new technology.…”

Section: Accessibility: Knowledge Of Existence and Availabilitymentioning

confidence: 99%

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PERSPECTIVE: Older Adults' Adoption of Technology: An Integrated Approach to Identifying Determinants and Barriers

Lee

Coughlin²

2014

J of Product Innov Manag

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569

405

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Technology has recently begun to be explored as a way to cope with the challenges related to the aging of the population. However, while many technological systems for older adults have entered the market, the rate of adoption is low despite the potential benefits they intend to provide. The market response suggests that older adults' adoption of technology is not simply a matter of performance and price, but a complex issue that is affected by multiple factors. To address the issue in a more comprehensive way, this review study identifies factors that influence older adults' perceptions and decisions around adoption and use of technology‐enabled products and services with an integration of related findings from various fields. Based on a survey of related studies, 10 factors—value, usability, affordability, accessibility, technical support, social support, emotion, independence, experience, and confidence—are identified as the facilitators or determinants of older adults' adoption of technology. While previous studies have focused on detailed design and physical ease‐of‐use, the 10 factors provide a holistic framework that covers social contexts of use and delivery and communication channels as well as individual characteristics and technical features. This paper describes the factors with empirical evidence and design implications. The goal of this paper is to provide a base for a more comprehensive understanding of older adults as users and consumers of technology; to inform designers, developers, and managers about practical implications; and to set a research agenda for future studies in related fields.

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Section: Discussionmentioning

confidence: 99%

Section: Accessibility: Knowledge Of Existence and Availabilitymentioning

confidence: 99%

PERSPECTIVE: Older Adults' Adoption of Technology: An Integrated Approach to Identifying Determinants and Barriers

Lee

Coughlin²

2014

J of Product Innov Manag

Self Cite

569

405

View full text Add to dashboard Cite

show abstract

“…A number of factors associated with older adults’ technology adoption have been documented in the literature [ 41 , 42 ], although the reasons behind these factors have rarely been examined. This study found that the main reasons why older adults may choose to use the Internet are associated with needs, especially with regard to keeping up with the world and job-related needs.…”

Section: Discussionmentioning

confidence: 99%

Understanding Older Adult's Technology Adoption and Withdrawal for Elderly Care and Education: Mixed Method Analysis from National Survey

Chiu¹,

Liu²

2017

J Med Internet Res

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BackgroundElderly adults have comprised the fastest growing population adopting the Internet and computer technology over the past decade. However, how their experiences can shed light on elderly learning theory has not been examined much in the literature.ObjectiveThis study investigated the factors and reasons associated with Internet adoption and withdrawal among older adults in Taiwan, and if any gender differences exist in this context.MethodsData on participants aged 50 years and older from the nationally representative “Digital Opportunity Survey on Individuals and Households in Taiwan,” who did not use the Internet in 2005 but adopted it in 2007 (n=1548), and those who reported using Internet in 2011 but then withdrew (n=1575), were analyzed. Factors and reasons associated with Internet adoption and withdrawal were examined using both quantitative and qualitative data.ResultsEducation level independently predicted Internet adoption behavior. With regard to the reasons for adoption, 66% (62/94) of participants indicated they started using the Internet to meet certain “needs”; for example, “keeping up with the world” (40.4%, 38/94) was listed as the most critical reason, followed by “job needs” (25.5%, 24/94). Older adults with a positive attitude toward the Internet with regard to increasing employment opportunities (OR 2.0, 95% CI 1.0-3.9, P=.04) and the amount of information obtained (OR 0.5, 95% CI 0.3-0.9, P=.01), as well as enriching recreation and entertainment (OR 0.6, 95% CI 0.4-0.9, P=.02), were less likely to withdraw from the Internet. The most common reason for Internet withdrawal was “psychological barriers” (eg, no available time, no meaningful use, or nothing worth reading/watching; 66.3%, 193/291), followed by “health barriers” (eg, eyes or body deteriorate with Internet use; 21.0%, 61/291). Although psychological barriers were the most important factor for Internet withdrawal for both men (72.5%, 100/138) and women (62%, 93/150), women were more likely than men to be affected by health barriers (26.0%, 39/150 vs 15.9%, 22/138; P=.004) and anthropic factors or accidental barriers (7.3%, 11/150 vs 2.9%, 4/138; P=.02).ConclusionsOur findings that the need to keep up with the world associated with Internet adoption, and gender differences in reasons behind Internet withdrawal, such that women reported more health and anthropic factors or accidental barriers than man, may provide a new perspective that help health educators understand strategies that encourage older adults to keep learning, an important component of active aging.

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“…Pre-seniors (aged 50-64 (Whitford, 1998); young-old (aged 65-74); old-old (aged 75-85). There is also the oldest-old category (85+) in older adults as well (Schaie & Willis, 2002;Lee et al, 2013). Since there have not been many studies of older adults and smart devices and our research impinges on self-efficacy and other psychology and older adults research, we used the previous three categories to complete our study's purpose.…”

Section: Digital Capability Dividementioning

confidence: 99%

Bridging the Digital Divide in Ethnic Minority Older Adults: an Organisational Qualitative Study

2021

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This paper aims to explore and understand the digital divide in older adults when accepting and using smart devices within an organization. Using an in-depth single case study, the digital divide is explored and understood using technology-mediated learning for older adults when using smart devices; ie. tablet devices. The case study is based on a group of educated, older Indian adult volunteers at a local Punjabi radio station. A qualitative approach used the data collection techniques of interviews, observations, informal conversations and reference to archival documents and interpretivism for analysis. Our findings revealed that older adults with ailments have shorter lives, contrary to popular perception, can be very active in their communities, are able to use basic IT and are willing to use technology when it leads to significant tangible or intangible benefits without considering the remaining time of their lives. Contributions for policymakers and industry are also offered in this paper.

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Older Adults’ Experiences with Technology: Learning from Their Voices

Cited by 12 publications

References 9 publications

PERSPECTIVE: Older Adults' Adoption of Technology: An Integrated Approach to Identifying Determinants and Barriers

PERSPECTIVE: Older Adults' Adoption of Technology: An Integrated Approach to Identifying Determinants and Barriers

Understanding Older Adult's Technology Adoption and Withdrawal for Elderly Care and Education: Mixed Method Analysis from National Survey

Bridging the Digital Divide in Ethnic Minority Older Adults: an Organisational Qualitative Study

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