“…By suitable analysis of the PCIs, a production department can trace and improve a poor process to enhance the quality level and satisfy customer requirements (the reader can see Castagliola & Castellanos, 2005;Kotz & Lovelace, 1998;Maiti, Saha, & Nanda, 2010;Pearn & Kotz, 2006;Pearn & Wu, 2013;Pearn, Wu, & Wang, 2004;Spiring, Leung, Cheng, & Yeung, 2003;V€ annman, 2006;Wu, Pearn, & Kotz, 2009;Wu, Liao, & Yang, 2013 for more information about the theoretical issues and practical applications of PCIs).…”