On the issue of assessing the quality of social and psychological services in a neuropsychiatric institution conditions

Abstract

An important place in the system of correction of the mental state of people is occupied by the problem of assessing the quality of the provision of services in a medical institution. We disclose indicators for assessing the quality of social and psychological services in a day hospital “Lipetsk Regional Psychoneurological Hospital”. To expand the approaches to identifying the quality of services provided, we propose integrated assessment criteria in the activities of the day hospital. The opinion of the staff of a neuropsychiatric institution on the use of modern methods of treatment (therapy), attitude to the effectiveness of their work is studied. The attitude of persons with mental disorders to the conditions of stay and satisfaction with the services provided in the day hospital are revealed. In working with patients of this institution, an important place should be occupied by psychosocial work using methods of social therapy. The main focus of such work is associated with the development and restoration of social ties (with the family, work collective), as well as with the development of socially positive forms of behavior.