Online consumer market inefficiencies and intermediation

Datta, Pratim; Chatterjee, Sutirtha

doi:10.1145/1989098.1989102

Cited by 14 publications

(4 citation statements)

References 47 publications

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“…Transparency is the extent to which relevant, timely, and reliable information is provided (Williams, 2005). Service process transparency, in particular, is the availability of complete knowledge of the service process to monitor and control a service (Datta & Chatterjee, 2011). For example, Welch, Hinnant, and Moon (2005) view service process transparency in the context of e-government as the extent to which a citizen can obtain a clear understanding of the working of a particular government process or service.…”

Section: Service Process Transparencymentioning

confidence: 99%

Trust in the Ride Hailing Service of the Sharing Economy

Najjar

Dahabiyeh

2021

Journal of Organizational and End User Computing

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This paper examines the factors that influence customers’ trust in the ride hailing service (RHS). RHS faces legal, social, and safety concerns making trust critical in using RHS. Drawing on legitimacy and uncertainty reduction theories, we propose a theoretical framework of the antecedents of trust. We develop a survey instrument and collect data to empirically test the research model. The results reveal an association between the legitimacy of the service and customers’ trust in the service. Nonetheless, the different types of legitimacy vary in their effect on trust levels. We further show that process transparency positively affects trust in RHS. We discuss our findings and offer valuable theoretical and practical implications to the growing literature on trust in the sharing economy.

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Section: Service Process Transparencymentioning

confidence: 99%

Trust in the Ride Hailing Service of the Sharing Economy

Najjar

Dahabiyeh

2021

Journal of Organizational and End User Computing

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“…Chatterjee and Datta (2011) targeted college students to create a virtual online shopping mall to examine the impact of online reviews and found that negative reviews had a significant impact on online trust and purchase intentions. On the other hand, Schiffman and Kanuk (2000) examined the motivation to express positive emotions and found that positive word-of-mouth (WOM) communication and other information concerning the reliability of businesses shared by trusted people play a crucial role in consumers' decision-making process.…”

Section: Motivational Factorsmentioning

confidence: 99%

THE EFFECT OF MOTIVATIONAL FACTOR FOR USING SNSs ON TOURIST ATTITUDE

2017

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Purpose -This research examines the relationship between motivational factor in regards to writing comments and tourist attitude. Specifically, the study (a) explains the relationships between motivational factors and tourist recommendation intentions on SNSs, and (b) evaluates the factors influencing recommendation intentions on SNSs. Design -To develop a useful marketing strategy in the Social Networking Site (SNS) environment in Korea tourism, it is important to identify the relationship between the motivational factors regarding the reasons for writing comments and tourist attitude to suggest effective tourism marketing on SNSs due to the growing interest in Korea tourism among Chinese students and tourists. Methodology -The measurement items were adapted for an SNS setting from published studies related to the hospitality and tourism field. All of the measurement items were based on a 7-point Likert-type scale. Finding -The results offer valuable suggestions to SNS firms and marketers with important insights into the quality of SNS contents for developing marketing strategies. Originality -For further utilization as an effective bridging tool between SNS users, more detailed understanding of the developed approach for using SNSs is provided.

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“…In a time when citizens develop growing concerns regarding their personal data and private life protection , it becomes clear that privacy preservation can turn into a determinant of the diffusion and success of digital cooperation paradigms. Organizations have reached this realization; privacy concerns adversely affect consumers’ tendency toward engaging in electronic transactions , and hence, the absence of personal data protection measures can lead to reduced commercial activity. Moreover, the fact that the privacy domain during the last decades has become a legislated area further incentivizes enterprises to integrate protection mechanisms and enforce fair information manage‐ment practices.…”

Section: Introductionmentioning

confidence: 99%

An authorization model for cross-enterprise collaborations

Gogoulos

Antonakopoulou

Lioudakis

et al. 2014

Security Comm. Networks

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In the modern enterprise world, collaboration has emerged as a standard of best business practice. In order to build competitive advantages and minimize inefficiencies, organizations nowadays pursuit strategic alliances with partners outside the comfort of familiar security zones, loosen their hierarchical structures, exploit “edge” competencies, and aggregate diverse and heterogeneous sources of information. Nevertheless, such techniques dictate the concentration, use, and circulation of corporate information and sensitive personal data and, thus, ignite severe information confidentiality and privacy concerns. Hence, the employment of the appropriate collaboration technology is not sufficient; potential lack of successful protection mechanisms limits the effectiveness of partnerships and denies the respective investments to reach their full potential. In this paper, an authorization framework toward the protection of sensitive resources in the context of cross‐enterprise scenarios is presented. The proposed framework is founded on the utilization of a semantic information model, which integrates individual privacy preferences, organizational access control rules and information handling policies into the authorization determination procedure. Partners within the framework are organized in a bridged federated architecture in order to build a secure communication network, within which semantic and trust interoperability is guaranteed. Copyright © 2014 John Wiley & Sons, Ltd.

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Online consumer market inefficiencies and intermediation

Cited by 14 publications

References 47 publications

Trust in the Ride Hailing Service of the Sharing Economy

Trust in the Ride Hailing Service of the Sharing Economy

THE EFFECT OF MOTIVATIONAL FACTOR FOR USING SNSs ON TOURIST ATTITUDE

An authorization model for cross-enterprise collaborations

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