“…Generally, an online mentoring system is required to provide equal services as well as access for all mentees (Sandeen and Barr, 2014). Toward that aim, there have been several previous attempts to propose effective mentoring models (Nuankaew and Temdee, 2015a). At the same time, a mentoring model can be considered in terms of the practical issue of transferring knowledge from one part of the community to another, resulting in numerous model developments (Szulanski, 2000;Reagans and McEvily, 2003).…”