Online Shopping Indonesia: Customer Perception

Bailusy, Muhsin N; Buamonabot, Irfandi; Fahri, Johan; Arilaha, Muhammad Asril

doi:10.32535/ijabim.v7i2.1662

Cited by 6 publications

(6 citation statements)

References 75 publications

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“…For health and care businesses, there are 37 businesses or 34.9%, fashion is 41 businesses or 38.7%, food and drink is 28 businesses or 26.4%. This finding is in accordance with the results of research by Arilaha, Fahri, & Buamonabot, ( 2021) and Bailusy, Buamonabot, Fahri, & Arilaha, (2022).…”

Section: Resultssupporting

confidence: 93%

Digital Leadership and Dynamic Managerial Capabilities

M.T. Ali,

W. Jabid,

Hadady

et al. 2023

IJBLE

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The purpose of this research is to examine the influence between digital leadership and dynamic managerial capabilities. This research itself was conducted in the City of Ternate. The population in this study are all business actors both online and offline in Ternate City. Determination of the sample in this study using purposive sampling with a judgment sampling approach with the condition that the respondent is intended to have the capacity as a business leader and the business has a net worth of more than 50 million rupiahs up to a maximum of 500 million rupiahs. Besides that, only businesses are traded online. This aims to measure leadership digitally and dynamically the ability of a leader, totaling 106 people. Testing the hypothesis in this study using simple linear regression. The results of hypothesis testing indicate that the hypothesis proposed in this study is supported. Next, recommendations for future research are discussed.

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Section: Resultssupporting

confidence: 93%

Digital Leadership and Dynamic Managerial Capabilities

M.T. Ali,

W. Jabid,

Hadady

et al. 2023

IJBLE

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“…Regarding the personal profile of the respondents, Table 1 shows that 48% of respondents are male and 52% female, the other research showed the study, 850 people participated, and of those, 569 were women and they shop most frequently (Bailusy, 2022). About 71%, are from the age group of 18-36 years, which is generally the target market for online product sellers.…”

Section: Demographic Profilementioning

confidence: 96%

“…A new era where consumers can select the shopping media that best suits their interests in shopping has been generated by the healthy competition between traditional and online shopping. The methods used to gather product information, consumers' perceptions of risk, and their access to comparable product categories are some of the primary distinctions between the two shopping media (Bailusy et al, 2022). The Internet had revolutionized the way people shop and had quickly grown into a global phenomenon.…”

Section: Original Research Articlementioning

confidence: 99%

Customer attitude, buying behavior and satisfaction towards online shopping: An empirical study in some selected areas of Bangladesh

Sen,

Khatun,

Khan

et al. 2024

Arch. Agric. Environ. Sci.

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In the current digital era, online shopping has swiftly risen to prominence among Bangladeshis' preferred methods of making purchases. The current study was carried out to find out sub-urban customers' socio-economic profile, male and female attitudes, influencing factors, customer satisfaction, and problems with online shopping. For this study, 110 customers were selected using convenience sampling techniques at Muktagachha and Fulbaria Upazila in the Mymensingh district of Bangladesh. Along with descriptive statistics, principal component analysis (PCA) including factor analysis and Likert scales (5-point) were used to analyze the data. The study found that about 71% of the customers were aged 18 to 36 years; 100% of the customers were familiar with purchasing non-agricultural products; about 78% of the customers were interested in buying agricultural products in the near future; respondents used social media like Facebook (77%) for online shopping; and about 68% of the customers were willing to pay more for security, better quality of the products, and a reliable platform. Customer satisfaction shows that time-saving (4.17), variety of products (3.93), and cash on delivery (3.86) payment systems were considered satisfactory items for online shopping. Absent of touch and feel (3.47), less quality (3.31), and online payments (3.28) were the major problems of respondents while they bought products online. To increase customer awareness of information technology services and foster a favorable view of the e-commerce industry, all online retailers should enhance their convenient promotional tools and service strategies. This paper intended to identify the factors that influence consumers' decision-making when deciding whether or not to purchase a product.

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“…A user spends less time and effort on a basic technological system. Many customers regard Shopee as a user-friendly ecommerce platform that caters to everybody (Bailusy, Buamonabot, Fahri, & Arilaha, 2022). According to Sabeh, Husin, Kee, Baharudini, and Abdullah (2021), perceived ease of use and usefulness impact use behavior through behavioral intention.…”

Section: Literature Reviewmentioning

confidence: 99%

Consumer Satisfaction in E-shopping: Shopee Malaysia Case

Chong

2023

APJME

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After the outbreak of the Covid-19 pandemic, e-shopping has grown substantially.Consumer purchasing behavior changed from physical mode to online mode. They comprehended the convenience of purchasing goods on Eshops such as Shopee. Shopee is Malaysia's most popular e-commerce platform, and its user base increased significantly following the pandemic. It created a significant obstacle for Shopee to maintain and enhance consumer satisfaction. Consequently, the purpose of this paper is to discover the factors influencing consumer satisfaction with Shopee in Malaysia. In this study, six factors were identified: perceived ease of use, perceived security, perceived trust, perceived price, and perceived convenience. Our study used an online survey questionnaire created using Google Forms. Through the study, a total of 151 Shopee users from Malaysia were gathered. SPSS will be used to analyze the respondent data to determine the significance of each factor in relation to customer satisfaction. The results of this study show that perceived price, perceived convenience, and perceived security have a significant impact on customer satisfaction. However, perceived ease of use, perceived trust, and perceived usefulness are insignificant in influencing customer satisfaction among Shopee users in Malaysia. This research gives essential information and guidance for enhancing Shopee's customer satisfaction.

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Online Shopping Indonesia: Customer Perception

Cited by 6 publications

References 75 publications

Digital Leadership and Dynamic Managerial Capabilities

Digital Leadership and Dynamic Managerial Capabilities

Customer attitude, buying behavior and satisfaction towards online shopping: An empirical study in some selected areas of Bangladesh

Consumer Satisfaction in E-shopping: Shopee Malaysia Case

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