Online social networking websites in innovation capability and hotels’ performance in Malaysia

Al–shami, Samer Ali; Al-Hammadi, Abdul Hadi; Hammadi, Amine; Rashid, Nurulizwa; Al-Lamy, Hayder A.; Eissa, Dheyab

doi:10.1108/jhtt-10-2018-0107

Cited by 13 publications

(12 citation statements)

References 39 publications

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“…Thus, "understanding technology innovation is a key strategic management concern in hotels" (Shin et al 2019, p. 310). SNWs promoting the interaction between users and hotels allow proper feedback to be obtained from clients who are the sources of knowledge and information, which improves hotels' competitive advantage and performance (Al-Shami et al 2021). Also, Praničević and Mandić (2020) highlight the role of technology, in particular ICT, in obtaining and managing information.…”

Section: Structure Of the Conceptual Innovation In Hotels Sub-domainsmentioning

confidence: 99%

Exploring the Conceptual Structure of the Research on Innovation in Hotels through Co-Word Analysis

Fernandes

Pires

2021

Administrative Sciences

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This paper presents the results of a bibliometric analysis of published academic research on innovation in hotels. In particular, it aims to analyze the conceptual structure of the field, covering the period until October 2020, and predict emerging trends. This approach provides an exhaustive analysis of 334 papers collected from the Scopus database. Co-word analysis used to identify the conceptual structure reveals four clusters: (1) technological innovation, (2) innovativeness and innovation strategy, (3) knowledge and employee innovative behavior, and (4) performance as an outcome of organizational capability to innovate. The present study contributes to the literature by increasing the accumulation of knowledge on research topics, providing an up-to-date review on hotel innovation literature, and setting forth an agenda for future research.

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Section: Structure Of the Conceptual Innovation In Hotels Sub-domainsmentioning

confidence: 99%

Exploring the Conceptual Structure of the Research on Innovation in Hotels through Co-Word Analysis

Fernandes

Pires

2021

Administrative Sciences

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“…There are several aspects of disruption in the hotel industry including online travel agencies and accommodation platforms. The third-party services offered by travel agencies such as booking and reservations, as well as tours and holiday packages are replaced with online resources (Al-Shami et al , 2021). The advent of mobile technology promoted the use of AI technologies (Borràs et al , 2014), as AI can perform things that are too difficult or risky for human persons besides quickly automating activities.…”

Section: Artificial Intelligence Technology In the Hotel Industrymentioning

confidence: 99%

Artificial intelligent towards hotels’ competitive advantage. An exploratory study from the UAE

Al–shami¹,

Mamun²,

Ahmed³

et al. 2021

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Purpose Hotel industry is witnessing a radical change as a result of technology interaction such as artificial intelligence (AI) in service tasks. As a result of this transformation, the pattern of service delivery based on human interaction has been changed to digital interaction. This brought opportunities to the hotels industry and consolidate its competitive advantage. However, the understanding gap still existed in both practical implementation and literature, especially in developing countries. Therefore, this paper aims to explore how hotels use AI to carry out services tasks. Design/methodology/approach The authors adopted the qualitative research method through Semi interviews. The sample was purposively selected from five 5-star hotels in the UAE, meanwhile, the managers were the targeted respondents. Findings Through content analysis, the authors find that the UAE hotels use AI in managing trip planning, reception service and room services. The authors also find that there are four key drivers that improve the performance of AI, which include AI infrastructure flexibility, strategic alignment, management and skills. Finally, the authors found four indicators of the impact of AI on hotels, which are quality, cost and market share and customers satisfaction. Originality/value This study is one of few studies that explored the use of AI in the hotels industry and discussed how AI influence several aspects of hotels performance and helped them to attain their competitive advantage. This study is also one of few studies and the first study in UAE to explore the key drivers of AI performance in UAE hotels.

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“…Providing high-quality services to customers is the key to a hotel's success in today's highly competitive environment (Al-Ababneh, Masadeh, Al-Shakhsheer and Habiballah, 2018). By automating the service process, a hotel can offer a high standard of service to both internal and external customers, while remaining competitive in the (Narangajavana & Hu, 2008 ;Banerjee & Sah, 2012 ;Al-Shami, Al-Hammadi, Hammadi and et al, 2021 ;Bo & Gottfridsson, 2021).…”

Section: Introductionmentioning

confidence: 99%

The Relationship Between Service Automation, Service Quality and Hotel Brand Image in Egypt's Hotel Chains: Guests' Perspective

Rabea

Ezzat

Mayouf

et al. 2022

Journal of Tourism, Hotels and Heritage

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Online social networking websites in innovation capability and hotels’ performance in Malaysia

Cited by 13 publications

References 39 publications

Exploring the Conceptual Structure of the Research on Innovation in Hotels through Co-Word Analysis

Exploring the Conceptual Structure of the Research on Innovation in Hotels through Co-Word Analysis

Artificial intelligent towards hotels’ competitive advantage. An exploratory study from the UAE

The Relationship Between Service Automation, Service Quality and Hotel Brand Image in Egypt's Hotel Chains: Guests' Perspective

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