“Open Choice”: Improving Public Sector Performance with Process Reorganization Methodology

Brüggemeier, Martin; Dovifat, Angela; Lenk, Klaus

doi:10.1007/11823100_17

Cited by 3 publications

(2 citation statements)

References 5 publications

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“…Nowadays, process changes triggered by cost and performance pressures are often driven by technology. Nonetheless, quality and service goals will not be achieved by the mere introduction of technology [2]. The uninterrupted execution of public services coupled with the simultaneous increase in customer orientation, requires an automation of the underpinning public service processes.…”

Section: Introduction and Contextmentioning

confidence: 99%

Toward a Formal Approach to Process Bundling in Public Administrations

Jurisch

Wolf

Krcmar

2010

Lecture Notes in Computer Science

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Abstract. Excessive information and data exchanges between companies and public administrations create a need for the bundling of processes. Process bundles are created whenever cross-organizational processes are combined or interlinked. While a considerable amount of literature addressing the process of reorganizing, optimizing, or reengineering processes exists, much less is known about concrete approaches which facilitate the identification of suitable process bundles. This paper presents a review of identification criteria relevant for process bundling. Our literature review is deliberately broad, encompassing work in the fields of process management, reengineering, and E-Government. The analysis discloses that the plain focus on secondary process identification criteria (e.g., inefficiencies and redundancies) neglects to assess if the processes actually fit together. Premised on these results, we synthesize the insights from the cited literature into a methodological intermediary step to support the purposeful elicitation of bundling candidates.

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Section: Introduction and Contextmentioning

confidence: 99%

Toward a Formal Approach to Process Bundling in Public Administrations

Jurisch

Wolf

Krcmar

2010

Lecture Notes in Computer Science

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“…The review of literature on reference models in the public administration domain shows that there are several proposals for process reference models, which are more focused on back-office processes, e.g. [2,6]. However, only few papers and projects deal with reference models of e-services (the overview being provided in the next two paragraphs), and there is no related literature on life-event reference models, which would have a narrowed focus on the front-office part of administrative processes.…”

Section: Reference Modelsmentioning

confidence: 99%

Reference Models for E-Services Integration Based on Life-Events

Todorovski

Kunstelj

Vintar

Lecture Notes in Computer Science

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Modelling life events is a task of a crucial importance and a first necessary step towards supporting resolution of a particular life event on the active e-government portal. The use of reference models as templates for building life-event models promises savings in time and costs of the modelling process. At the same time, using reference models can increase the quality and accuracy of the established models. The paper proposes a complete set of lifeevent reference models at different abstraction levels that allows for modelling and implementing virtually any life event. The types of reference models range from a general one that provides template for any life-event model, to reference models specialized for establishing models of a specific life event in a specific country or a region or tailored to a set of specific user circumstances and needs.

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We Need to Dig a New Suez Canal: How Can ICT Help Changing Compliance Costs in the Next 20 Years?

Zuurmond

Robben²

2008

International Studies in Entrepreneurship

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“Open Choice”: Improving Public Sector Performance with Process Reorganization Methodology

Cited by 3 publications

References 5 publications

Toward a Formal Approach to Process Bundling in Public Administrations

Toward a Formal Approach to Process Bundling in Public Administrations

Reference Models for E-Services Integration Based on Life-Events

We Need to Dig a New Suez Canal: How Can ICT Help Changing Compliance Costs in the Next 20 Years?

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