“…Difficult times such as the aforementioned pandemic context since March 2020 caused companies to close down and led to organizational restructuring by reducing and readjusting the number of employees, remote work, adapting the organizational layout for customer service, among others. In the face of this reorganization, it is possible to realize the need for organizations to deal with an uncertain environment with a lack of information and predictability (Backes, Arias, Storopoli, & Ramos, 2020;Duncan, 1972;Lavarda, Perito, Gnigler, & Rocha, 2021;Raasch, Silveira-Martins, Tondolo, & Moura 2020), since organizational actions and the events in their environment are not dissociable (Donaldson, 2001;Lawrence & Lorsch, 1967).…”