1996
DOI: 10.1136/bmj.313.7053.329
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Opening Pandora's box: the unpredictability of reassurance by a normal test result

Abstract: Reassurance of the "worried well"-anxious patients with symptoms or patients concerned by a health query resulting from a routine medical examination or from screening-constitutes a large part of medical practice. It seems to be widely assumed that explaining that tests have shown no abnormality is enough to reassure. The results of this study refute this and emphasise the importance of personal and social factors as obstacles to reassurance.

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Cited by 173 publications
(120 citation statements)
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“…Anxiety fell after consultation whatever forms of reassurance were observed, but only transiently. In cancer care as elsewhere in medicine, reassurances that the disease is not present may not result in enduring reductions in anxiety (McDonald et al, 1996). After 1 week of follow-up, and longer, different forms of reassurance did not have the same impact.…”
Section: Discussionmentioning
confidence: 89%
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“…Anxiety fell after consultation whatever forms of reassurance were observed, but only transiently. In cancer care as elsewhere in medicine, reassurances that the disease is not present may not result in enduring reductions in anxiety (McDonald et al, 1996). After 1 week of follow-up, and longer, different forms of reassurance did not have the same impact.…”
Section: Discussionmentioning
confidence: 89%
“…Oncologists may then seek to explain that the symptoms experienced are not due to worsening of the cancer. The process of explanation that symptoms are not due to serious disease is commonly referred to as 'reassurance', and has been widely studied within medical care outside oncology (McDonald et al, 1996;Howard and Wessely, 1996;Kathol, 1997;Lucock et al, 1997;Coia and Morley, 1998;Starcevic, 2001). Reassurance takes various forms, but frequently includes simple statements such as 'not to worry' about serious disease being present, explanation about the symptom, and radiological or other investigation (Howard and Wessely, 1996;Kathol, 1997;Coia and Morley, 1998;Price, 2000).…”
Section: Beliefsmentioning
confidence: 99%
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“…This is important for both the patient, who is exposed to risk and suffers the adverse effects of testing, 11,12 and for the healthcare system. The quanti- tative adequacy of test ordering in Pelotas is at odds with the long waiting time for the actual performance of tests within the public sector.…”
Section: Discussionmentioning
confidence: 99%
“…[1,14,28] It would be important to gain insight into whether clinical impact and changes in management eventually translate into improved health outcomes in primary healthcare. These effects could be assessed in a followup study.…”
Section: Study Limitationsmentioning
confidence: 99%