Openness, Transparency,
						Participation

Lauriault, Tracey P.; Francoli, Mary

doi:10.4135/9781526425850.n18

Cited by 2 publications

(2 citation statements)

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“…Many city administrations seek to make local government data available to the public via open data portals (Lauriault and Francoli, 2017). Some also present a selection of these data via dashboards using data visualization tools (Kitchin et al, 2015).…”

Section: Introductionmentioning

confidence: 99%

Building City Dashboards for Different Types of Users

Young

Kitchin

Naji

2020

Journal of Urban Technology

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City dashboard websites are a common modality for bringing opengovernment philosophies into the public domain. Yet, there has been little research concerning the optimum design for city dashboards that takes account of users' expectations and skills. Indeed, there has been minimal exploration of user-centered design (UCD) to improve the usability and utility of smart city technologies in general. This study sought to conduct a user evaluation analysis to inform a UCD approach to city dashboards. Interviews with different types of users were conducted that applied a protocol analysis to gain insight into user perspectives and experiences of city dashboards. Along with critical incident technique procedures, interaction data of critical significance to the user was collected and a content analysis was conducted. These qualitative data were used to determine representations of users, as identified through observed behaviors, attitudes, needs, and goals. Targeted-scope user experience personas for the design process were then constructed to represent and build empathy towards three potential users of city dashboard systems: novices, end-users, and advanced users. The collected user requirements and the personas formulated are underpinning the re-design of an existing city dashboard.

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Section: Introductionmentioning

confidence: 99%

Building City Dashboards for Different Types of Users

Young

Kitchin

Naji

2020

Journal of Urban Technology

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“…In addition, automation transforms the grounds on which security agencies take steps to attend to risks, with algorithmically structured real-time analytics superseding statistically mediated renditions of population norms to encourage particular courses of intervention (see Hayles, 2012; Roberts, 2019; Rouvroy and Berns, 2013). Further still, arguments have developed concerning how automation sequesters government routines (Leese, 2014), weakens the accountability of public authorities (Laurauilt and Francoli, 2017) and extracts security decisionmaking from the realm of political contestation (Aradau and Blanke, 2015).…”

Section: Introductionmentioning

confidence: 99%

Automating security infrastructures: Practices, imaginaries, politics

O’Grady

2020

Security Dialogue

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This article contributes to emergent debates in critical security studies that consider the processes and effects that arise where new forms of automated technology begin to guide security practices. It does so through research into public Wi-Fi infrastructure that has started to appear across the globe and its mobilization as a device for warning the public about emergencies. I focus specifically on an iteration of this infrastructure developing in New York called LinkNYC. According to the infrastructure’s operators, the processes that underpin emergency communication have gradually become ‘automated’ to accelerate LinkNYC’s deployment during crises. The article pursues three lines of inquiry to explore the automation of security infrastructure, in turn making three correspondent original contributions to wider debates. First, it unpacks the real-time analytics and platform-based data-sharing techniques cultivated to automate emergency communication. Here, I expand understanding of the new forms of automation now integrated into technologies harnessed for security and their practical effects. These forms of automation, I demonstrate secondly, are situated by those governing into wider imaginaries concerning the transformative promise automation bears. I argue that the proliferation of these imaginaries play a crucial role in justifying and dictating the enrolment of new devices into security. Third, it explores how automation affords private companies the opportunity to exercise discretionary decisionmaking that changes how and when infrastructure should operate during emergencies. Developing this argument, I add new dimensions to debates regarding the political ramifications associated with automation by claiming that automation redistributes authority across the public and private organizations that increasingly coordinate in bringing new technologies to bear in the security domain.

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Openness, Transparency, Participation

Cited by 2 publications

References 0 publications

Building City Dashboards for Different Types of Users

Building City Dashboards for Different Types of Users

Automating security infrastructures: Practices, imaginaries, politics

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