Operation policy of multi-capacity logistic robots in hotel industry

Lee, Woojin; Ko, Young Dae

doi:10.1108/ijchm-05-2020-0372

Cited by 12 publications

(19 citation statements)

References 23 publications

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“…Customers need an easy and agile process for the booking and refunding process ( Tsang, Lai & Law, 2010 ). Promptness is important during the COVID-19 pandemic because travelers can become dissatisfied if the requests are not served within the allowed time ( Lee & Ko, 2021 ). Easy process is required by travelers when they requested services, especially during the COVID-19 pandemic ( Foroudi, Tabaghdehi & Marvi, 2021 ).…”

Section: Discussionmentioning

confidence: 99%

Determining the factors affecting customer satisfaction using an extraction-based feature selection approach

Riantama

2022

PeerJ Computer Science

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The coronavirus disease 2019 (COVID-19) causes tremendous damages to the world, including threats to human’s health and daily activities. Most industries have been affected by this pandemic, particularly the tourism industry. The online travel agencies (OTAs) have suffered from the global tourism market crisis by air travel lockdown in many countries. How online travel agencies can survive at stake and prepare for the post-COVID-19 future has emerged as an urgent issue. This study aims to examine the critical factors of customers’ satisfaction to OTAs during the COVID-19 pandemic. A text mining method for feature selection, namely LASSO, was used to deal with online customer reviews and to extract factors that shape customers’ satisfaction to OTAs. Results showed that refunds, promptness, easiness and assurance were ranked as the most competitive factors of customers’ satisfaction, followed by bad reviews & cheap and excellent service & comparison. New factors to customers’ satisfaction were revealed during the global tourism recession. Findings provide OTAs guidelines to reset services priorities during the pandemic crisis.

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Section: Discussionmentioning

confidence: 99%

Determining the factors affecting customer satisfaction using an extraction-based feature selection approach

Riantama

2022

PeerJ Computer Science

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“…Exact methods: Mix integer linear programming (MILP) was predominately implemented using optimization tools such as CPLEX [78,81,82,87,105]. As a result, instances with up to 100 demand nodes were addressed optimally in three hours or less [90].…”

Section: Solution Methodsmentioning

confidence: 99%

“…The most common economic factor was cost minimization. The often used cost elements were transportation [93,108], fixed and variable outsourcing [105], the use of vehicles [52,87,105], fuel consumption [109], penalty cost for arriving early or late [76], facility opening costs [77], and shortage costs for relief suppliers [79], etc.…”

Section: Economic Dimensionmentioning

confidence: 99%

“…Among these, home delivery [69,85,89,108] is a critical consideration in the case of lockdown, where goods are distributed to the designated location and customers pick them up themselves [52,69,108]. In addition, self-driving delivery robots have been used to avoid person-to-person contact [87,104,106,107]. In this strategy, having the optimal number of robots is crucial and this number should be determined by analyzing the relative costs and benefits [87].…”

Section: Contactless Deliverymentioning

confidence: 99%

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Vehicle Routing Optimization for Pandemic Containment: A Systematic Review on Applications and Solution Approaches

2022

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The global spread of the novel coronavirus (COVID-19) has accounted for many deaths. The effective containment of the current COVID-19 epidemic calls for a fast and sustainable delivery strategy to minimize the impact of this crisis. As such, this study aimed to conduct a comprehensive review of research on the vehicle routing problem (VRP) from a sustainable viewpoint during the pandemic and explore viable delivery solutions that may aid in the containment of the COVID-19 pandemic. Through a systematic review of the selected articles, four broad themes of pandemic containment measures from the delivery aspect were identified: efficient pharmaceutical delivery strategy, contactless distribution, sustainable waste transportation strategy, and isolated and quarantine vehicle scheduling. Following that, the methodology utilized to execute the containment measures were analyzed, research gaps were hightlighted, and possibilities for future studies were suggested. In summary, the goal of this research is to provide an overview of the literature on the application of VRPs in pandemic control and to assist academics and practitioners in learning more about the performance metrics, models, and solution techniques utilized in pandemic control delivery operations.

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“…But the issues of investment attractiveness of this ICT tool remained unclear. The solution to this problem is contained in [11], which proposes a policy for the operation of multi-seat robots for room service traveling within the hotel. The study concluded that because multi-capacity jobs can serve many requests in a single trip, this operating policy can reduce the investment cost of operating the robots.…”

Section: Literature Review and Problem Statementmentioning

confidence: 99%

Improving the organizational and economic support for the development of enterprises in the hospitality industry in the use of information and communication technologies

Petrovska

Safronova

Mіtal

et al. 2021

EEJET

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Conceptual foundations of organizational and economic support for the development of enterprises in the hospitality industry have been developed, taking into account the level of use of information and communication technologies. It has been determined that the main results of the influence of information technologies on the hospitality industry are the optimization of business processes, as well as the transformation of the target consumer of hospitality services. The types of information and communication technologies are systematized depending on the direction of the business processes of the cycle of providing hospitality services. It has been substantiated that through the active use of information and communication technologies, hospitality industry enterprises satisfy the needs of customers in full in accordance with modern requirements. The relationship was established between the results of assessing the level of organizational and economic support for the development of information and communication technologies and the strategic choice of enterprises in the hospitality industry. Three types of strategies are identified – information expansion, improvement, retention and further development – depending on the low, medium and high level of development of information and communication technologies, respectively. The directions of increasing the level of development of information and communication technologies of the hospitality industry at different levels are proposed. The developed theoretical and methodological provisions can be useful in the formation of the concept of strategic development of the hospitality industry. The use of the proposed toolkit reflects the results, both quantitatively (increasing demand for hospitality services, improving financial performance, etc.) and in a qualitative form (improving the quality of service, creating a positive image, etc.).

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Operation policy of multi-capacity logistic robots in hotel industry

Cited by 12 publications

References 23 publications

Determining the factors affecting customer satisfaction using an extraction-based feature selection approach

Determining the factors affecting customer satisfaction using an extraction-based feature selection approach

Vehicle Routing Optimization for Pandemic Containment: A Systematic Review on Applications and Solution Approaches

Improving the organizational and economic support for the development of enterprises in the hospitality industry in the use of information and communication technologies

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