Objective: This research was carried out to evaluate the difficulties experienced by nurses during the delivery of health care to immigrant and refugee patients and their intercultural sensitivity.
Methods: The descriptive-cross-sectional study was conducted with 132 nurses. In the study, "socio-demographic questions, questions about the difficulties experienced while caring for immigrant/refugee patients" and "Intercultural Sensitivity Scale (ISS)" were applied. Mean ± standard deviation, frequency, and percentage values, Kruskal Wallis, Mann Whitney-U test, and Spearman correlation analysis were used in the data analysis. The statistical significance level was accepted as p30 years (p=0.021), those with undergraduate and graduate degrees (p=0.036), and those living in the city center were high (p=0.044). While the scale's total score was higher in those who benefited from the media and previous experiences as a source of cultural information (p=0.015, p=0.002, respectively), it was lower in those who had difficulties caring for immigrants and refugee patients (p=0.035).
Conclusion: In our result, it is seen that the level of intercultural sensitivity in nurses is moderate, and age, education level, and place of residence for immigrant or refugee patients affect intercultural sensitivity. It is seen that nurses with low intercultural sensitivity have difficulties in giving care to immigrant and refugee patients.