“…The security risks identified include: difficulties combining e-service solutions from different suppliers, unclear relations between customers and suppliers, loss of organisational and technical competence, tools not meeting business requirements, and security risks arising from poor product quality -just to name a few among many. Security risks and solutions are handled though models for management and implementation (Berghmans & Van Roy, 2011;Brechbuhl et al, 2010;Reddick, 2009;Zhao & Zhao, 2010), or in terms of compliance with technical standards and rules (Hulitt & Vaughn, 2010) . Summing up, the focus of these studies is on managing and monitoring the integration of ICT into public services, and on preventing or addressing technical and organisational problems (Chadwick & May, 2003;Madsen et al, 2014).…”