Optimizing Document Delivery at Simmons College Beatley Library

Deschenes, Amy

doi:10.1080/1072303x.2012.743496

Cited by 4 publications

(2 citation statements)

References 10 publications

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“…Yet another article from the same journal describes the process of ceasing to use Ariel and the value of the article is enhanced by a survey of transmission systems which attracted a surprisingly high 139 responses and which showed the decline in use of Ariel generally – partly because Infotrieve provides inadequate support (Deschenes, 2012).…”

Section: Document Supplymentioning

confidence: 99%

Interlending and document supply: a review of the recent literature: 82

McGrath¹

2013

Interlending &Amp; Document Supply

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PurposeThe purpose of this paper is to provide a review of the literature concerning interlending and document supply and related matters.Design/methodology/approachThe paper is based on the reading of over 150 journals, as well as monographs, reports and web sites.FindingsSignificant developments in open access are noted and described as well as the continuing development of patron driven acquisition. Increasing concerns with the constraints on sharing e‐resources are also noted.Originality/valueThe paper represents a useful source for librarians and others concerned with interlending and document supply as well as such related matters as resource sharing and open access.

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Section: Document Supplymentioning

confidence: 99%

Interlending and document supply: a review of the recent literature: 82

McGrath¹

2013

Interlending &Amp; Document Supply

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“…Conversely, the usage statistics of already subscribed resources were also analyzed, and several less-used subscriptions have been discontinued and the gap filled by the document delivery services (Orr and Dennis, 1996). This study of document delivery activity was required not only to analyze the satisfaction level of customers (Yang et al, 2012) and the value of the document delivery service in the campus (Walker, 2012) but also to increase the awareness of this service among the community as a marketing tool (Litsey and Daniel, 2013) and finally to identify any issues in the workflow of this service (Deschenes, 2012).…”

Section: About the Studymentioning

confidence: 99%

The role of the document delivery service at an evolving research library in Saudi Arabia

Vijayakumar

Barayyan

2015

Interlending &Amp; Document Supply

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.*Related content and download information correct at time of download. The role of the document delivery service at an evolving research library in Saudi Arabia J.K. Vijayakumar and Faten Al BarayyanKing Abdullah University of Science and Technology, Jeddah, Saudi Arabia Abstract Purpose -This purpose of this study was to assess the effectiveness of the document delivery service according to user perception, and a usage analysis was done to inform collection building and refining. This is especially important in a high-calibre research community, where the usage, interests and research groups and disciplines are still evolving. Design/methodology/approach -To collect the responses of document delivery service users, an online questionnaire was used with 12 multiple-choice questions and two open-ended questions. The questionnaires were sent only to the users of this service, and the responses were collected anonymously. Two surveys were conducted, in 2010 and 2013, with the same questions. The responses are displayed graphically prepared to compare the results. There were 71 responses in 2010 and 95 in 2013. Findings -In both surveys, the majority of users rated the service, staff behaviour, speed, quality, etc. with a high satisfaction level. Document delivery order statistics are a major decision-making tool, in addition to usage analysis, for developing a better, economical and highly utilized collection in brand new libraries. Originality/value -This is the first published study of user perception of document delivery in Saudi Arabia.

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If a Picture Is Worth a Thousand Words, Shouldn't We Address Our Image Scanning Standards?

Butler

Bankole

2013

Journal of Interlibrary Loan,Document Delivery & Electronic

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Optimizing Document Delivery at Simmons College Beatley Library

Cited by 4 publications

References 10 publications

Interlending and document supply: a review of the recent literature: 82

Interlending and document supply: a review of the recent literature: 82

The role of the document delivery service at an evolving research library in Saudi Arabia

If a Picture Is Worth a Thousand Words, Shouldn't We Address Our Image Scanning Standards?

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