Libraries are increasingly embracing user experience (UX) and user-centered design principles to improve the satisfaction and success of library users. Electronic resources management can utilize such principles to better support users as they interact with the library"s website and its employ to improve the user experience. These strategies include utilizing basic UX principles when designing sites and interfaces; analyzing quantitative data to inform the library on how such sites are being used; recruiting strategies for library user studies; and, finally, a call to move to a more unified user experience and to work more closely with vendors on improvements to help users succeed.

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This chapter describes the iterative design process used to create a series of information literacy tutorials for an academic library. This case study explains how the various stages of the design process, including setting goals, prototype testing, design refinement, and evaluation, lead to a series of learning objects that are pedagogically sound, user-focused, and engaging. The authors also provide templates and test scripts that can be re-used by scholars and practitioners. The chapter concludes with recommendations for including user testing in the design process for any educational product.