“…While lawyers and bankers are important from an enabling point of view (try launching a new product without a good line of credit or a patent search), they rarely contribute to the hands-on work of problem solving on the shopºoor. In employment Haour (1992), Lawton-Smith (1993) New products or procedures Management consulting Berman (1995), Better ways of doing business Marketing Sinkula (1990), Coffey et al (1994) Improved sales performance Advertising Beyers and Lindahl (1994) Finding new customers Export counseling Berman (1995), Britton (1989) Finding new export markets Equipment repair Lentnek et al (1992) Reduced downtime/lower costs Data processing Hepworth (1989), Phillips (1995) Lower costs/professional quality Business software Phillips (1995), Yap et al (1992) Improved management efªciency Laboratory testing Feldman and Florida (1994) Essential product information Production engineering Rothwell (1992), Britton (1993) New or better production methods Public services Government agencies Chrisman and Katrishen (1995) Market data and business planning Hospital research units Chandra (1992), MacPherson (1995) Clinical trials and research Technical colleges Lawton-Smith (1993) Applied R&D, engineering help Universities Haour (1992), Rothwell (1991) Basic and applied research Informal/nonmarket services Other manufacturing ªrms Lipparini and Sobrero (1994) New ideas and engineering advice Informal business networks Malecki and Veldhoen (1993), Malecki (1994) Market leads, business information Suppliers Gertler (1995), Soni et al (1993) Innovative inputs, new ideas Customers Von Hippell (1978,1988) Feedback on design ºaws Distributors Glasmeier (1990) Hints on customer/market needs a This table is not designed to supply a comprehensive or representative summary of the recent empirical or theoretical contributions by scholars in this ªeld. Instead, the intent is simply to provide a snapshot of the types of inquiries cond...…”