Orchestration Scripts: A System for Encoding an Organization’s Ways of Working to Support Situated Work

Garg, Kapil; Gergle, Darren; Zhang, Haoqi

doi:10.1145/3544548.3581456

Cited by 3 publications

(1 citation statement)

References 59 publications

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“…Workplaces, particularly when distributed, are sociotechnical systems where the social or organizational aspects are interdependent with the technical aspects [51]. Studies of workplaces can be conceived through a sociotechnical lens [30,36], and recent workshops call for the design of sociotechnical supports for workplace collaboration [44]. Approaching worker focus through purely organizational interventions, such as meeting-free weeks, may leave gaps or create challenges that technological solutions can help to solve.…”

Section: Focusmentioning

confidence: 99%

Circle Back Next Week: The Effect of Meeting-Free Weeks on Distributed Workers’ Unstructured Time and Attention Negotiation

Ferguson,

Massimi

2024

Proceedings of the CHI Conference on Human Factors in Computing Systems

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While distributed workers rely on scheduled meetings for coordination and collaboration, these meetings can also challenge their ability to focus. Protecting worker focus has been addressed from a technical perspective, but companies are now attempting organizational interventions, such as meeting-free weeks. Recognizing distributed collaboration as a sociotechnical challenge, we first present an interview study with distributed workers participating in meeting-free weeks at an enterprise software company. We identify three orientations workers exhibit during these weeks: Focus, Collaborative, and Time-Bound, each with varying levels and use of unstructured time. These different orientations result in challenges in attention negotiation, which may be suited for technical interventions. This motivated a follow-up study investigating attention negotiation and the compensating mechanisms workers developed during meeting-free weeks. Our framework identified tensions between the attention-getting and attention-delegation strategies. We extend past work to show how workers adapt their virtual collaboration mechanisms in response to organizational interventions. CCS CONCEPTS• Human-centered computing → Empirical studies in collaborative and social computing.

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Section: Focusmentioning

confidence: 99%

Circle Back Next Week: The Effect of Meeting-Free Weeks on Distributed Workers’ Unstructured Time and Attention Negotiation

Ferguson,

Massimi

2024

Proceedings of the CHI Conference on Human Factors in Computing Systems

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Searching for the Non-Consequential: Dialectical Activities in HCI and the Limits of Computers

Zhang

2024

Proceedings of the CHI Conference on Human Factors in Computing Systems

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Understanding How to Design a Social Computing System That Helps PhD Students Collectively Navigate Mistreatment or Abuse in Advising Relationships

Im,

Toyama

2024

Extended Abstracts of the CHI Conference on Human Factors in Computing Systems

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Orchestration Scripts: A System for Encoding an Organization’s Ways of Working to Support Situated Work

Cited by 3 publications

References 59 publications

Circle Back Next Week: The Effect of Meeting-Free Weeks on Distributed Workers’ Unstructured Time and Attention Negotiation

Circle Back Next Week: The Effect of Meeting-Free Weeks on Distributed Workers’ Unstructured Time and Attention Negotiation

Searching for the Non-Consequential: Dialectical Activities in HCI and the Limits of Computers

Understanding How to Design a Social Computing System That Helps PhD Students Collectively Navigate Mistreatment or Abuse in Advising Relationships

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