2004
DOI: 10.1504/ijtm.2004.004904
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Organisational learning via groupware: a path to discovery or disaster?

Abstract: Abstract:In order for organisations to keep up with the onslaught of challenges inherent in the knowledge era, they must continuously learn. From a normative perspective, groupware technologies facilitate organisational learning by providing a means of disseminating and codifying organisational knowledge. However, in practice, the potential learning benefits of groupware are rarely achieved. This paper aims to contribute to the fields of organisational learning, innovation and information systems by examining … Show more

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Cited by 24 publications
(17 citation statements)
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“…Santos-Vijande et al (2005) emphasized that OL has expanded ability to develop successful strategie s aim establishing and maintaining profitable customer relationships. So, if a firm performs on the paradigm of OL, it will has ability to cope well with emerging market opportunities and threats, and enable firms to use effectively its resources to meet market trends and demands (Chauhan & Bontis, 2004;Yeung, Lai &Yee, 2007). It helps firms creating favorable conditions for interaction between staff and customers, as well as supplies expanded and useful informat ion about customer needs, tastes and selection criteria (Chenhall, 2005) and thus increasing satisfaction and loyalty of the customer as well as reinforces organization"s brand name and image (Zhao, Li, Lee & Chen, 2011).…”
Section: Organizational Learning and Competitive Advantagementioning
confidence: 99%
“…Santos-Vijande et al (2005) emphasized that OL has expanded ability to develop successful strategie s aim establishing and maintaining profitable customer relationships. So, if a firm performs on the paradigm of OL, it will has ability to cope well with emerging market opportunities and threats, and enable firms to use effectively its resources to meet market trends and demands (Chauhan & Bontis, 2004;Yeung, Lai &Yee, 2007). It helps firms creating favorable conditions for interaction between staff and customers, as well as supplies expanded and useful informat ion about customer needs, tastes and selection criteria (Chenhall, 2005) and thus increasing satisfaction and loyalty of the customer as well as reinforces organization"s brand name and image (Zhao, Li, Lee & Chen, 2011).…”
Section: Organizational Learning and Competitive Advantagementioning
confidence: 99%
“…A company that operates on the pattern of learning organization, effectively indicates and deals with emerging market opportunities and threats, and successfully utilizes its resources to meet market trends and demands (Chauhan & Bontis, 2004;Das et al, 2000;Yeung et al, 2006). It launches innovative and rather competitive products and services, introduces novel working practices and patterns, promotes regular staff learning advancement and investment in new technology (Garrido & Camarero, 2010;Lien et al, 2006;López et al, 2005).…”
Section: Learning Organization and Organizational Performancementioning
confidence: 99%
“…Much of the literature focuses on a firm's ability to harvest the full potential of its intellectual capital (O'Regan et al, 2001;Choo and Bontis, 2002;Seleim et al, 2004;O'Donnell et al, 2006). Practitioners, such as Chief Knowledge Officers (CKOs), are also interested in learning more about best practices (Bontis, 2002b), technology and policies related to accelerating knowledge transfer within the firm (Bontis, 2001a(Bontis, , 2001bChauhan and Bontis; while promoting organisational learning .…”
Section: Course Descriptionmentioning
confidence: 99%