Organizational Citizenship Behavior, Version 2.0: A review and Qualitative Investigation of OCBs for Knowledge Workers at Google and beyond

Dekas, Kathryn H.; Bauer, Talya N.; Welle, Brian; Kurkoski, Jennifer; Sullivan, Stacy

doi:10.5465/amp.2011.0097

Cited by 117 publications

(191 citation statements)

References 56 publications

Supporting

Mentioning

148

Contrasting

Unclassified

Order By: Relevance

“…But when we look at engagement and individuals' contributions in distributed networks, the arguments of opportunism fall short. The nature of work has changed (Dekas et al 2013), but the models for doing work (work contract, time, money) have not.…”

Section: Work From a Historical Point Of Viewmentioning

confidence: 99%

“…With the division of labor, modern workers have become increasingly specialized (Huber 2010, Schneckenberg 2009 (Dekas et al 2013), and despite the fact that we have moved from working on time to online (Sørhaug 2001).…”

Section: Work From a Historical Point Of Viewmentioning

confidence: 99%

“…For example, the service sector now generates more wealth than the manufacturing sector of the economy (Dekas et al 2013). In the knowledge economy, knowledge workers themselves have become the value (Sørhaug 2004).…”

Section: Work From a Historical Point Of Viewmentioning

confidence: 99%

“…For instance, employers' reign over time is an important driver for software engineers going independent (Jemielniak 2009). In the future, work is expected to shift from permanent employment toward contract-based, independent, and freelance employment (Dekas et al 2013, Donkin 2009). In this study, lack of time was reported as a constant issue.…”

mentioning

confidence: 99%

See 3 more Smart Citations

From Mass Production to Mass Collaboration: Institutionalized Hindrances to Social Platforms in the Workplace

Pettersen

2016

NJSTS

View full text Add to dashboard Cite

Section: Work From a Historical Point Of Viewmentioning

confidence: 99%

Section: Work From a Historical Point Of Viewmentioning

confidence: 99%

Section: Work From a Historical Point Of Viewmentioning

confidence: 99%

mentioning

confidence: 99%

See 2 more Smart Citations

From Mass Production to Mass Collaboration: Institutionalized Hindrances to Social Platforms in the Workplace

Pettersen

2016

NJSTS

View full text Add to dashboard Cite

“…Based on the research of Peter Drucker (1959) and Horibe(2013) [1],we conclude that knowledge workers should generally have the following three basic conditions: (1) the ability to create knowledge, add value to knowledge and apply knowledge;(2) creative mental work;(3) bring value to the organization's intellectual capital and bring high added value to the product or service.…”

Section: Introductionmentioning

confidence: 99%

Research on Psychological Contract of Knowledge Workers

Shen¹,

Zhu²,

Dan³

2017

Proceedings of 3rd International Symposium on Social Science (ISSS 2017)

View full text Add to dashboard Cite

Abstract. This paper investigates the psychological contract(PC), career commitment and organizational citizenship of knowledge workers by consulting the literature and issuing the questionnaire. We analyze and verify the influence of knowledge workers' PC on their organizational citizenship behavior and the mediating role of career commitment by data analysis, and provide the reference for the management of knowledge workers.

show abstract

Organizational Citizenship Behaviors

Mascarenhas

2017

The International Encyclopedia of Organizational Communication

View full text Add to dashboard Cite

Organizational citizenship behavior (OCB) refers to actions undertaken by individuals within organizations that exceed the formal role requirements associated with job positions. OCBs are undertaken voluntarily and typically have positive effects on organizational outcomes. The research on citizenship behaviors has emerged primarily in the fields of management and organizational psychology, although there has been some interest in OCBs in the field of organizational communication, as well. OCB has been studied largely as a multidimensional construct, and most studies on OCB have attempted to identify its antecedents or its consequences. Although OCB has been primarily regarded as beneficial to organizations, some research has revealed a possible dark side to citizenship behavior. Future research on OCB needs to examine whether and how perceptions and displays of citizenship behaviors have evolved, as the nature of the workplace has been transformed, especially by technology.

show abstract

Organizational Citizenship Behavior, Version 2.0: A review and Qualitative Investigation of OCBs for Knowledge Workers at Google and beyond

Cited by 117 publications

References 56 publications

From Mass Production to Mass Collaboration: Institutionalized Hindrances to Social Platforms in the Workplace

From Mass Production to Mass Collaboration: Institutionalized Hindrances to Social Platforms in the Workplace

Research on Psychological Contract of Knowledge Workers

Organizational Citizenship Behaviors

Contact Info

Product

Resources

About