Organizational Transparency and Sense-Making: The Case of Northern Rock

Albu, Oana Brindusa; Wehmeier, Stefan

doi:10.1080/1062726x.2013.795869

Cited by 59 publications

(67 citation statements)

References 42 publications

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“…Thus, transparent processes require the disclosure of information (Baker, 2008;Rawlins, 2009). However, openness and disclosure of information are not enough to build transparency (Albu & Wehmeier, 2014;Baker, 2008;Rawlins, 2008). Organizations should seek to deliver relevant information (Rawlins, 2009), as transparency is more related to the "quality of openness" than to openness per se (Baker, 2008, p. 243).…”

Section: Transparency In the Context Of The Communicative Organizationmentioning

confidence: 97%

“…Dialogue aims for relationships based on "mutual trust, compromise, cooperation, and whenever possible, win-win situations" (Hutton, 1999, p. 208). Using dialogic communication (Bruning, Dials, & Shirka, 2008), PR can manage stakeholder relationships by enabling mutual understanding and clarity of communication (Albu & Wehmeier, 2014;Moody, 2012;Shen & Kim, 2012). On the other hand, lack of organizational engagement and listening may lead to underestimating stakeholders' expectations and depreciating their needs and wants, therefore endangering the organization's reputation, credibilityand trust.…”

Section: Transparency In the Context Of The Communicative Organizationmentioning

confidence: 98%

“…The definitions of transparency in the communication literature vary and are often oversimplified (Albu & Wehmeier, 2014;Sisco & McCorkindale, 2013). While there is no universal definition of transparency (Sisco & McCorkindale, 2013), scholars agree that it is related to openness, truthfulness, public information needs (Baker, 2008;Rawlins, 2009), credibility (Miller & Sinclair, 2009;Plaisance, 2007;Sisco & McCorkindale, 2013) and trust (Miller & Sinclair, 2009;Plaisance, 2007;Rawlins, 2009).…”

Section: Transparency In the Context Of The Communicative Organizationmentioning

confidence: 99%

“…To guarantee the delivery and transparency of relevant, quality information, a critical element to consider is how the available information resonates with stakeholder understanding (Albu & Wehmeier, 2014;Rawlins, 2008). Thus, transparency also forces organizations to "build a culture of listening and engagement" (The Melbourne Mandate, 2012).…”

Section: Transparency In the Context Of The Communicative Organizationmentioning

confidence: 99%

“…For example, Christensen andLanger (2009, as cited in Albu &Wehmeier, 2014, p. 118) noted, "The requirements of transparency tend to produce information without reception, and openness without trust, because they are not bound to the interpretive and sense-making capabilities of the publics." It is not the organization's perception of transparency that matters but the level of transparency perceived by stakeholders (Albu & Wehmeier, 2014). Therefore, the central point to consider is how stakeholders perceive the organization's transparency in specific touch points.…”

Section: Transparency In the Context Of The Communicative Organizationmentioning

confidence: 99%

See 4 more Smart Citations

The transparent communicative organization and new hybrid forms of content

Taiminen

Luoma‐aho

Tolvanen

2015

Public Relations Review

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Section: Transparency In the Context Of The Communicative Organizationmentioning

confidence: 97%

Section: Transparency In the Context Of The Communicative Organizationmentioning

confidence: 98%

Section: Transparency In the Context Of The Communicative Organizationmentioning

confidence: 99%

Section: Transparency In the Context Of The Communicative Organizationmentioning

confidence: 99%

Section: Transparency In the Context Of The Communicative Organizationmentioning

confidence: 99%

See 3 more Smart Citations

The transparent communicative organization and new hybrid forms of content

Taiminen

Luoma‐aho

Tolvanen

2015

Public Relations Review

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Transparency

Flyverbom¹,

Albu²

2017

The International Encyclopedia of Organizational Communication

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Transparency is an increasingly prominent research topic in many scholarly disciplines and offers valuable insights for organizational communication. This entry provides an overview of the historical background and identifies some themes that presently inform the transparency literature. The entry then outlines the most important dimensions of the concept of transparency by highlighting two paradigmatic positions underpinning contemporary research in this area: namely, informational approaches that focus on the sharing of information and the perceived quality of that information and social process orientations that explore the dynamics of transparency in organizational settings. The entry highlights emergent methodological and conceptual insights concerning transparency as a dynamic and paradoxical social process with performative characteristics – an approach that remains underexplored.

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Transparency

Wehmeier¹

2018

The International Encyclopedia of Strategic Communication

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This entry provides an overview of the concept of transparency in the field of (strategic) communication. Literature on transparency can be found in many fields of communication research such as corporate communications, marketing, journalism, and public affairs. In all of these fields different approaches to transparency exist. The functionalist approach defines transparency as information giving. This definition includes the idea that more information leads to a better public understanding of organizational actions; legitimacy and trust are understood as outcomes of such transparent communication. The interpretive perspective focuses more on the understanding of transparency by the receiver and on the communicative interaction between senders and receivers. Here as well as in the critical approach, transparency is not seen as a solution to communicative problems of an organization but as a concept that challenges organizations in many ways, as understandings of transparency differ and as it seems unwise to talk about all organizational topics openly in the public sphere.

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Organizational Transparency and Sense-Making: The Case of Northern Rock

Cited by 59 publications

References 42 publications

The transparent communicative organization and new hybrid forms of content

The transparent communicative organization and new hybrid forms of content

Transparency

Transparency

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