Organizing for Digital Innovation

Abstract

Lecture Notes in Information Systems and Organization-LNISO-is a series of scientific books that explore the current scenario of information systems, in particular IS and organization. The focus on the relationship between IT, IS and organization is the common thread of this collection, which aspires to provide scholars across the world with a point of reference and comparison in the study and research of information systems and organization. LNISO is the publication forum for the community of scholars investigating behavioral and design aspects of IS and organization. The series offers an integrated publication platform for high-quality conferences, symposia and workshops in this field. This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.Printed on acid-free paper This Springer imprint is published by the registered company Springer International Publishing AG part of Springer Nature The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland PrefaceThis book presents a collection of research papers exploring the human side of digital innovation management, with a specific focus on what people say and share on social media, how they respond to the introduction of specific IT tools, and how digital innovations are impacting sustainability and inclusion. Given the plurality of views that it offers, the book is particularly relevant for digital technology users, companies, scientists, and governments. The overall spread of digital and technological advances is enhanced or hampered by people's skills, behaviors, and attitudes. The challenge of balancing the digital dimension with humans situated in specific contexts, relations, and networks has sparked a growing interest in how people use and respond to digital innovations. The content of the book is based on a selection of the best papers-original double-blind peer-reviewed contributionspresented ...

Barriers in omnichannel retailing returns: a conceptual framework

“…Online returns represent a large increase in processing costs. On the other hand, offline sales can incorporate the returned product immediately into their stock (Pennarola et al , 2019). The challenge for omnichannel retail is to balance these characteristics since channels are mixed.…”

“…The problem involving product separation is that it is an additional process, which is done in dedicated warehouses. This increases transportation costs due to the additional route required to bring the returned products to those locations, plus handling costs, administrative costs and increased employee effort (Chopra, 2018; Hübner et al , 2016; Pennarola et al , 2019). In cases where the product may return to sales, these processes still reduce the company's profit margin, even if the item will be sold at the original or a cheaper price (secondary markets).…”

“…In cases where the product may return to sales, these processes still reduce the company's profit margin, even if the item will be sold at the original or a cheaper price (secondary markets). In short, all these costs are added to the process (He et al , 2019; Pennarola et al , 2019).…”

“…(2016) suggested that return rates from online purchases are twice as big as than the ones from brick-and-mortar stores. This is supported by the difference between the average of products returned in the online and offline businesses, which are, respectively, 33% and 8.9% in the US market, for example (Pennarola et al , 2019).…”

Perspektif Model TAM Dalam Adaptasi Pembelajaran Akuntansi Melalui E-Learning Selama Pandemi COVID-19

“…Penelitian terkait pengukuran tingkat penerimaan penggunaan e-learning telah banyak dilakukan dalam penelitian sebelumnya. Caldarelli et al (2019) melakukan penelitian mengenai perbedaan para Akuntan dan ICT programmer terhadap penerimaan teknologi dalam melaksanakan pekerjaannya. Hasil penelitiannya menujukan bahwa ada pengaruh yang signifikan secara statistik dari variabel pribadi dalam beberapa aspek niat untuk menggunakan sistem informasi.…”