At&T Technical Journal

1989

DOI: 10.1002/j.1538-7305.1989.tb00091.x

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OSPS System Architecture

Richard J. Basso

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Hugh J. Beuscher

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et al.

Abstract: Operator services position system (OSPS) architecture builds on the 5ESS® switch Integrated Services Digital Network (ISDN) base to provide modern, flexible operator services. This article details some major operator system innovations provided by the OSPS system architecture.

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“…For a discussion of these services, see Basso et al' Serving Team Efflclency. OSPS increases operator efficiency for calls that cannot be fully automated by: 1 Not all toll and assistance calls are fully automated and some must be handled by a human operator; however, others do not require an operator for the entire time a call is being handled. For example, after obtaining the initial information for a collect call, both the operator and customer wait for the call to be answered.…”

mentioning

confidence: 99%

OSPS Operator Services Applications

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1989

At&T Technical Journal

Self Cite

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Toll and assistance and listing services are two important applications of the operator services position system (OSPS). These applications are built on the distributed architecture of the 5ESS® switch and use the building blocks provided by the OSPS software architecture to incorporate new features easily. This article focuses on two toll and assistance features, interflow and more efficient call handling (MECH), as well as the listing services application and a combination of the two applications through the combined services feature to demonstrate the power of the OSPS software architecture.

“…For a discussion of these services, see Basso et al' Serving Team Efflclency. OSPS increases operator efficiency for calls that cannot be fully automated by: 1 Not all toll and assistance calls are fully automated and some must be handled by a human operator; however, others do not require an operator for the entire time a call is being handled. For example, after obtaining the initial information for a collect call, both the operator and customer wait for the call to be answered.…”

mentioning

confidence: 99%

OSPS Operator Services Applications

¹

,

²

,

³

1989

At&T Technical Journal

Self Cite

View full text Add to dashboard Cite

Toll and assistance and listing services are two important applications of the operator services position system (OSPS). These applications are built on the distributed architecture of the 5ESS® switch and use the building blocks provided by the OSPS software architecture to incorporate new features easily. This article focuses on two toll and assistance features, interflow and more efficient call handling (MECH), as well as the listing services application and a combination of the two applications through the combined services feature to demonstrate the power of the OSPS software architecture.

International OSPS Database Services

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et al. 1989

At&T Technical Journal

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AT&T's commitment to expanding its switching market base beyond North America is being realized through the development of 5ESS® switch operator services position system (OSPS) features to meet the widely varied needs of operator services customers in the international market. While many features can be provided through adaptation or enhancement of existing OSPS features, many others are unique to the international marketplace. This article describes four features developed for the international OSPS product to provide operators with specialized database access capabilities.

Design and Evolution of the OSPS Operator Interface

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1989

At&T Technical Journal

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on project coordination and software develop ment of OSPS card service features. She holds a multiple-majorHuman factors requirements have strongly influenced the design of OSPS operator terminals. This article describes the OSPS operator interface design, and several features that have been incorporated to improve operator performance from the perspectives of process, implementation, and the operator terminal. The article also presents a discussion of implementing the design on the video display terminal (VDT) , combined services terminal (CST) , and intelligent communication workstation (ICW).

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