“…Conflict resolution also called mediation, local resolution, problem-solving and de-escalation is the primary method of stopping workplace aggression and is also suggested without implementation considerations (Bedi, 2021; Caponecchia et al , 2020; Dollard et al , 2017; Hershcovis et al , 2015; Saam, 2010). Education/training interventions suggestions include anti-bullying and anti-aggression training (often with a focus on bystanders), skills development in communications, group cohesiveness, social networks, team building and coaching, and other interpersonal strategies such as an open-door policy and counseling for targets (Bedi, 2021; Caponecchia et al , 2020; Gamian-Wilk and Madeja-Bien, 2018; Hershcovis et al , 2015; Hodgins et al , 2014; Saam, 2010; Salin and Hoel, 2020; Yang and Treadway, 2018). Finally, there are a few mentions of other interventions such as improving the psychological safety climate (Dollard et al , 2017), organizational development (Saam, 2010) and exit interviews (Bartlett and Bartlett, 2011).…”