Outbound tourists’ selection criteria for choosing all-inclusive package tours

Wong, Chak-Keung Simon; Kwong, Wai-Yan Yan

doi:10.1016/j.tourman.2003.06.002

Cited by 135 publications

(104 citation statements)

References 27 publications

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“…Previous research considered that there are various preferences between customers from different cultures and society (Wong & Kwong, 2004). Reisinger and Turner (1999) highlighted that the hosts' ability to respond to multicultural guests determines holiday experiences and satisfaction.…”

Section: What Do Customers Consider Important About Hotel Accommodation?mentioning

confidence: 99%

Service experience through the eyes of budget hotel guests: Do factors of importance influence performance dimensions?

Mohsin

Lengler

2015

Journal of Hospitality and Tourism Management

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. (2015) 'Service experience through the eyes of budget hotel guests : do factors of importance inuence performance dimensions?', Journal of hospitality and tourism management., 23 . pp. 23-34. Further information on publisher's website: Use policyThe full-text may be used and/or reproduced, and given to third parties in any format or medium, without prior permission or charge, for personal research or study, educational, or not-for-prot purposes provided that:• a full bibliographic reference is made to the original source • a link is made to the metadata record in DRO • the full-text is not changed in any way The full-text must not be sold in any format or medium without the formal permission of the copyright holders.Please consult the full DRO policy for further details. AbstractThe aim of this study is to test the influence of dimensions of importance (expectations) in hotel services on performance (actual experience) within the context of budget hotels in China. A theoretical model and nine hypotheses are tested to indicate whether the dimensions of importance such as room service, room comfort and reservation process, have any impact on performance dimensions such as in-room dining, front office service, room amenities and hotel access and safety. A final model is proposed which reflects the relationship between the constructs. The study uses a survey and interview technique. Findings from the analysis of 355 respondents from budget hotels in the Hainan province of China suggest statistical significances in several areas of relationship between rating of importance by the budget hotel guests and performance dimensions. Overall, the results indicate a significant difference between expectations of the guests and actual experiences, thus highlighting managerial implications. The current study cannot claim to be wholly conclusive as it is limited to a small sample size from only one province of China and there could be subjectivity in responses. From a practitioner's perspective the study provides an opportunity to recognise features that are considered important by the guests staying in budget hotels in the Hainan Province, China and to identify the areas of disparity in service and product quality. Despite decades of research and abundance of published studies service quality still remains an important issue within the lodging industry. This study provides an opportunity for budget hotel management generally and China's budget hotel management specifically to understand which factors have a significant impact on hotel guests' importance ranking and performance dimensions to assess customer satisfaction. The study investigates service quality perceptions of budget hotel guests in China, an area where research is generally sparse within the context of Asia and almost non-existent within the context of China. From this perspective the study contributes to the service quality literature in the lodging industry specifically the budget hotels. Keywords:Service quality, Customer satisfaction, Budget Hotels, Ch...

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Section: What Do Customers Consider Important About Hotel Accommodation?mentioning

confidence: 99%

Service experience through the eyes of budget hotel guests: Do factors of importance influence performance dimensions?

Mohsin

Lengler

2015

Journal of Hospitality and Tourism Management

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“…4; marketing because they are considered to be the most reliable, and thus are one of the most sought-after information sources for potential tourists (Yoon & Uysal, 2005). Similarly, Wong & Kwong (2004) mentioned that repeated visitors increase word-of-mouth and such recommendation effects on potential visitors. Notably, Hui et al (2007) argue that tourists who were satisfied from the whole trip were likely to recommend the destination to others rather than to revisit it in the future.…”

Section: Revisit Intentionmentioning

confidence: 99%

Factors Influencing Visitors’ Revisit Behavioral Intentions: A Case Study of Sabah, Malaysia

Som¹,

Marzuki²,

Yousefi³

et al. 2012

IJMS

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Revisit intention has been highlighted as an important research topic in competitive market of tourism destinations. Despite the considerable number of research on repeat visitors, it remains unclear why people undertake repeat visits and what kind of characteristics hold repeat visitors. This research aims to identify factors influencing repeat visitors to Sabah, Malaysia. The results of this study indicated that "destination image" and "relaxation and recreation" were the most important destination attributes and travel motives for repeat visitors to Sabah. Concerning their perception on destination loyalty, the study revealed that respondents were loyal to Sabah, intent to revisit and recommended Sabah as a holiday destination.

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“…Anderson et al (2009) afirman que las motivaciones principales de los viajeros del "todo incluido" son los precios de estos servicios, la comodidad y la relajación y la seguridad del gasto realizado. Wong y Kwong (2004) muestran que otra de las motivaciones es la posibilidad de conocer a otras personas que realizan el mismo viaje, aspecto a que estos autores denominan "contacto social". De esta forma, Buhalis (2000) sostiene que el "todo incluido" requiere menos tiempo de planificación para el turista que otros tipos de viajes, además de proporcionar el precio final del viaje desde el primer momento.…”

Section: Revisión De La Literaturaunclassified

All-inclusive tourism in Dominican Republic. An analysis from the perspective of the tourist demand

López‐Guzmán

Agüera

Ribeiro

et al. 2016

ecoca

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Outbound tourists’ selection criteria for choosing all-inclusive package tours

Cited by 135 publications

References 27 publications

Service experience through the eyes of budget hotel guests: Do factors of importance influence performance dimensions?

Service experience through the eyes of budget hotel guests: Do factors of importance influence performance dimensions?

Factors Influencing Visitors’ Revisit Behavioral Intentions: A Case Study of Sabah, Malaysia

All-inclusive tourism in Dominican Republic. An analysis from the perspective of the tourist demand

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