“…One study that asked the question whether it was significant that the telephone operator was a carer identified that “a person who has been in their place can understand how they feel and give the assistance needed, along with encouragement, empathy and hope” (Shor & Birnbaum, 2012, p. 487). A diversity of roles for carers within interventions working alongside health team members were identified including providing education (Chien et al, 2018; Farhall et al, 2020; Higgins et al, 2017; Riley et al, 2011; Weiss et al, 2018; Zhou et al, 2020), emotional support within psychoeducation programs (Lobban et al, 2020; Lobban, Glentworth, et al, 2013), and peer-led education and support within the health care environment and health system navigation assistance (Myers et al, 2015; Visa & Harvey, 2019).…”