Outsourcing the State? Public–Private Partnerships and Information Technologies in India

Kuriyan, Renee; Ray, Isha

doi:10.1016/j.worlddev.2009.03.005

Cited by 82 publications

(54 citation statements)

References 23 publications

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“…Receiving accurate prior information could potentially make services easier to access, remove the need to acquire information through bribes or connections, convey greater state capacity, and -given the innovative dissemination of text messages to all citizens -could make the state seem more modern and universalistic (see Harriss, 2006;Kuriyan & Ray, 2009;Ghertner, 2011).…”

Section: Political Effectsmentioning

confidence: 99%

Flows, leaks and blockages in informational interventions: A field experimental study of Bangalore's water sector

2018

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a b s t r a c tMany policies and programs based on informational interventions hinge upon the assumption that providing citizens with information can help improve the quality of public services, or help citizens cope with poor services. We present a causal framework that can be used to identify leaks and blockages in the information production and dissemination process in such programs. We conceptualize the ''information pipeline" as a series of connected nodes, each of which constitutes a possible point of blockage. We apply the framework to a field-experimental evaluation of a program that provided households in Bangalore, India, with advance notification of intermittently provided piped water. Our study detected no impacts on household wait times for water or on how citizens viewed the state, but found that notifications reduced stress. Our framework reveals that, in our case, noncompliance among human intermediaries and asymmetric gender relations contributed in large part to these null-to-modest results. Diagnostic frameworks like this should be used more extensively in development research to better understand the mechanisms responsible for program success and failure, to identify subgroups that actually received the intended treatment, and to identify potential leaks and blockages when replicating existing programs in new settings.

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Section: Political Effectsmentioning

confidence: 99%

Flows, leaks and blockages in informational interventions: A field experimental study of Bangalore's water sector

2018

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“…Most emerging economy governments are not ideologically averse anymore to the logic of joining hands with private partners to provide public services (see Kuriyan and Ray, 2009;Nayar, 2012). Such collaborations require maintaining a delicate balance between controlling private partners and at the same time allowing them to contribute creatively to the partnership (Reed, 1985;Davenport and Leitch, 2005).…”

Section: Discussionmentioning

confidence: 99%

“…For governments, ICT innovations help introduce key public sector reforms in a transparent manner. Specifically, they hold the promise of bridging digital divides and reducing information asymmetries (Kanungo, 2003;James, 2004;Mistry, 2005), improving flow of information between government departments (Heeks, 2000), streamlining national health care systems (Kimaro and Sahay, 2007;Madon et al, 2007), contributing to the development of rural areas (Prakash and De, 2007;Kuriyan and Ray, 2009) and minimizing corruption (Puri and Sahay, 2007;Smith, 2011;Bussell, 2012). Clearly, from the perspective of the citizens, such innovations can provide easier and more dependable access to a spectrum of public services.…”

Section: Public Ict Innovations Emerging Economies and Strategic Ambmentioning

confidence: 99%

“…Despite technological advancements, as a proportion of the overall population, very few people in emerging economies are computer literate and have direct access to the internet. Therefore, it is only through the functioning of physically present mediating structures, such as the CSCs in the B1 project that we may be able to better understand the workings and outcomes of public ICT innovations (see James, 2004;Mistry, 2005;Kuriyan and Ray, 2009 …”

Section: Contributions To the Literature On Public Ict Innovation In mentioning

confidence: 99%

“…If we consider governments as a key provider (or seller) of public services and citizens as consumers (or buyers) of these services, then it is evident that public ICT innovations serve as important institutional mechanisms that fill institutional voids and bring public services to citizens more efficiently and innovatively. Public ICT innovations also provide good business opportunities for private players (Kuriyan and Ray, 2009). Many models follow the public-private partnership approach wherein private sector partners participate as intermediaries in the design and implementation of public ICT innovations (James, 2004;Madon, 2005).…”

Section: Introductionmentioning

confidence: 99%

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Public ICT Innovations: A Strategic Ambiguity Perspective

Ravishankar

2013

Journal of Information Technology

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• This is a post-peer-review, pre-copyedit version of an article pub- Public ICT innovations: A strategic ambiguity perspective AbstractPublic ICT innovations are seen as having the potential to usher in a new era of technologyenabled models of governance in emerging economies. While it may be desirable for the implementation of such innovations to be underpinned by precise planning, structure and clarity, policy implementers in emerging economies are confronted instead by situations where ambiguous goals and means are standard. This paper considers high levels of ambiguity as a relatively enduring and intrinsic aspect of public ICT innovations in emerging economies. Drawing on an ethnographic study of Bangalore one (B1), an innovative public ICT project implemented in Bangalore, India, the paper examines how strategic ambiguity is deployed by key public actors to chart the course of the implementation process and to steer it towards reasonable outcomes. Theoretically, the paper suggests that although strategic ambiguity is a precarious and unsettling condition in general, it can work effectively in contexts that are reasonably tolerant of ambiguous norms. The findings of the study also present arguments for why evaluation mechanisms need to be fundamentally reframed in order to assess the extent of implementation success of public ICT innovations in emerging economies.

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M‐payment service: Interplay of perceived risk, benefit, and trust in service adoption

Park

Amendah

Lee

et al. 2018

Hum Ftrs & Erg Mfg Svc

175

100

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This study aimed to examine the effects of perceived risk, perceived benefits, and trust on consumers’ intention to use mobile payment, or m‐payment. In addition, different effects of some demographic factors (e.g., income, age, education) on m‐payment usage were examined. The sample of 457 respondents was used to analyze the causal relationships between the variables and the mean differences of demographic factors in consumer intention to use m‐payment. The results supported the negative relationship between perceived risk, trust, and consumer intention to use m‐payment. A positive relationship between perceived benefits and trust was found. This study revealed that trust mediated consumer intention to use m‐payment. In individual differences of m‐payment adoption, education influenced the relationship between perceived risk and intention to use m‐payments as well as the relationship between trust and intention to use m‐payment. This study provided insights into consumer differences regarding m‐payment adoption and the mediating role of trust between perceived benefits, perceived risk, and intention to use m‐payment.

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Outsourcing the State? Public–Private Partnerships and Information Technologies in India

Cited by 82 publications

References 23 publications

Flows, leaks and blockages in informational interventions: A field experimental study of Bangalore's water sector

Flows, leaks and blockages in informational interventions: A field experimental study of Bangalore's water sector

Public ICT Innovations: A Strategic Ambiguity Perspective

M‐payment service: Interplay of perceived risk, benefit, and trust in service adoption

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